For the love of god how do I re install!?

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Arterusuk
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For the love of god how do I re install!?

Post by Arterusuk » Mon Jul 23, 2018 1:25 pm

Hi everyone, pretty frustrated here...

I had my Cubase 9 pro instalation mess up on me. NO idea why, working find yesterday and today (nothing changed - empty studio) none of my projects will load, when I start a new one and try to create a midi instrument for example it just hangs.

Import of a simple midi file crashes it

Etc etc

Really not a happy bunny.

So I decide to re-install, cubase licenser the lot. Lets start afresh!

I come to 'My steinnberg' account and theres nothing in 'downloads'. I figure its because I haven't reinstalled the licenser, so I do that and theres no change.

Now, I bought a hard copy of cubase 6 and then a few years down the line bought a digital copy of cubase 9 pro.

So.. AM I left with but one option here? To reinstall from my original discs and then 'upgrade' to 9 (which seems ridiculous!) or am I missing something?

Oh and to rub salt into the wound I'm posting under a different account on here because log in said it didnt recognise my password! (which is impossible because its written down and stashed in my original Cubase 6 box) So I hit the 'recover password' link after trying a few more times... Email address is not recognised it tells me. (impossible again because its the SAME one I use for the main Steinberg site!)
So I figure ok, screw it i'll sign up again... Whereby it tells me that the SAME email address is now 'Already in use'!!! Funny that, i KNEW I had it right! So here I am under a different email address to actually ask a question! Man, my day is not going well! :(


Any help would be greatly appreciated thank you.

svennilenni
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Re: For the love of god how do I re install!?

Post by svennilenni » Mon Jul 23, 2018 6:10 pm

Arterusuk wrote:
Mon Jul 23, 2018 1:25 pm
Hi everyone, pretty frustrated here...

I had my Cubase 9 pro instalation mess up on me. NO idea why, working find yesterday and today (nothing changed - empty studio) none of my projects will load, when I start a new one and try to create a midi instrument for example it just hangs.

Import of a simple midi file crashes it

Etc etc

Really not a happy bunny.

So I decide to re-install, cubase licenser the lot. Lets start afresh!

I come to 'My steinnberg' account and theres nothing in 'downloads'. I figure its because I haven't reinstalled the licenser, so I do that and theres no change.

Now, I bought a hard copy of cubase 6 and then a few years down the line bought a digital copy of cubase 9 pro.

So.. AM I left with but one option here? To reinstall from my original discs and then 'upgrade' to 9 (which seems ridiculous!) or am I missing something?

Oh and to rub salt into the wound I'm posting under a different account on here because log in said it didnt recognise my password! (which is impossible because its written down and stashed in my original Cubase 6 box) So I hit the 'recover password' link after trying a few more times... Email address is not recognised it tells me. (impossible again because its the SAME one I use for the main Steinberg site!)
So I figure ok, screw it i'll sign up again... Whereby it tells me that the SAME email address is now 'Already in use'!!! Funny that, i KNEW I had it right! So here I am under a different email address to actually ask a question! Man, my day is not going well! :(


Any help would be greatly appreciated thank you.
Yes, everything is always anyone else´s fault.
If you have no downloads in your Mysteinberg account, the probably because you have not registered the USB eLicenser.

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strummer
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Re: For the love of god how do I re install!?

Post by strummer » Thu Jul 26, 2018 9:35 pm

So open the elicenser, let it run the maintenance, then Registration in the menu and "Register all eLicensers..."
Laptop Win 10, i7-4700MQ, 16 GB ram, SSD, Cubase pro 10, Steinberg UR824, 2 x Presonus Digimax D8, microphones:)

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