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I give. Cry uncle.

Posted: Wed Mar 29, 2017 4:28 am
by droptodesign
I'm trying to reinstall Sequel 2 after I rebuilt my machine, but didn't wipe my drive. I also can't register my product because even though I'm copy and pasting my Soft-elicenser code, your website won't take it, so I'm not able to register. When I go to use my elicenser, most everything is greyed out. I've uninstalled and reinstalled the software, no luck getting it to work.

I have gotten and error about my 'finger print' not working. I've also gotten an error saying the license server is currently not available due to maintenance. I was not able to put in a support ticket because I can't register my product. I've had this software working before I rebuilt the bones of my machine.

Please advise. Thank you.

Re: I give. Cry uncle.

Posted: Sat Apr 01, 2017 7:17 pm
by droptodesign
Bump?

Re: I give. Cry uncle.

Posted: Sun Apr 02, 2017 3:08 am
by droptodesign
This is my latest error. My serial is registered at steingberg.net but I can't get my activation code off my software literature to register.

I also had to go to a previous version of the elicenser, the newest version would not install on my Windows 7 box.

I've been trying to get this to work all week. I sent a tech support email five days ago and have not heard back.

Re: I give. Cry uncle.

Posted: Sun Apr 02, 2017 3:20 am
by droptodesign
Now when I register I get an error saying 'This eLicenser has already been registered by another user.'

Re: I give. Cry uncle.

Posted: Sun Apr 02, 2017 3:33 am
by droptodesign
Next error when I put the activation code on my printed instructions;

The activation code has been used already. An activation code can be used only once to download or upgrade a license.

Please contact your software vendor to get a valid activation code.

I'm assuming I'm getting this error because I'm reinstalling.

Re: I give. Cry uncle.

Posted: Sun Apr 02, 2017 3:35 am
by droptodesign
When I try to reactivate via steinberg.net, I get this error (see attachment)