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Hard Drive crash

Posted: Sat Jun 23, 2018 12:53 am
by chasrod
My 250 GB SSHD crashed unretreivable I had Cubase elements 8.5, ( SDrummer 2, waves, and much more) how do I get a fresh install and do I have to pony up again? Program was only on computer not on any other devices. Upgrading to Win 10 and 500GB SSHD

Re: Hard Drive crash

Posted: Sat Jun 23, 2018 1:05 am
by Prock
Of course you will have to reinstall all Cubase software and your 3rd party vst software. Follow the link for instructions for how to reactivate Cubase.

https://helpcenter.steinberg.de/hc/en-u ... activation

Regards. 8-)

Re: Hard Drive crash

Posted: Sat Jun 23, 2018 2:55 am
by chasrod
Mucho Thanks

Re: Hard Drive crash

Posted: Mon Jul 09, 2018 12:03 am
by chasrod
Hello,
Downloaded and installed Cubase Elements 8, updated e-licencer, entered activation code (code from 2015), accepted, clicked continue and am getting.
"No License To Upgrade Selectable
No License to upgrade found. Please connect USB-eLicenser which contains an appropriate license to upgrade to your computer"
That would be great if the dongles I have were for this download. I purchased the UR44 , downloaded Cubase Ai and upgraded to Elements 8.
Any advice would be appreciated. I'm sure it's something simple.
Thanks

Re: Hard Drive crash

Posted: Mon Jul 09, 2018 2:19 pm
by Prock
If the license is on a USB dongle just plug it in and you should be all set. If not on a dongle, follow these instructions for reactivation. You can't use an activation code once it has been used.

https://helpcenter.steinberg.de/hc/en-u ... activation

Regards. 8-)

Re: Hard Drive crash

Posted: Mon Jul 09, 2018 5:18 pm
by chasrod
I discovered that my eLicenser has a different number than the assigned number in MySteinberg. My programs are not showing up in the SeL under the new number. Recommendation from Steinberg is to delete and start over. I did click on your link Prock worked like a gem for some reason I have two different SeL numbers.

Thanks