Restore Purchases in Cubasis 2 - not working

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pummelfee
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Restore Purchases in Cubasis 2 - not working

Post by pummelfee »

I have a new iPad pro and would like to use my purchased FX again. I click in the fx section on the restore purchase button and i then get a message that purchases were restored - but nothing. I cannot use the FX that i bought. :oops:

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LSlowak
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Re: Restore Purchases in Cubasis 2 - not working

Post by LSlowak »

Hi pummelfee,

Thank you for your message.

Normally there should be no problems to restore previous purchases.

Which IAP did you bought and did not restore with Cubasis?
Are you able to shut down and restart the iPad to give it a retry?

Please keep me updated.

Best wishes,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

pummelfee
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Re: Restore Purchases in Cubasis 2 - not working

Post by pummelfee »

Do i was working with my desktop system for a while, i now tried to re-install, re-boot... I got the FX Pack 1 long time ago and it was always working. Since the day i got a new iPad and restored it from my iCloud backup.
The Waves Plug-Ins and Classic Machines were restored, but not the FX 1 pack.
This is quiet annoying since Cubasis does not even have stereo delay onboard...

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LSlowak
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Re: Restore Purchases in Cubasis 2 - not working

Post by LSlowak »

pummelfee wrote:
Wed Jul 08, 2020 7:27 pm
Do i was working with my desktop system for a while, i now tried to re-install, re-boot... I got the FX Pack 1 long time ago and it was always working. Since the day i got a new iPad and restored it from my iCloud backup.
The Waves Plug-Ins and Classic Machines were restored, but not the FX 1 pack.
This is quiet annoying since Cubasis does not even have stereo delay onboard...
Hi pummelfee,

Normally, it should work fine to restore purchases via tapping the similar named button in the shop, when being logged in with the account used for the purchase. Please let me know if the problem persists.

Thanks
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

pummelfee
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Joined: Mon Mar 27, 2017 2:40 pm
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Re: Restore Purchases in Cubasis 2 - not working

Post by pummelfee »

Hi Lars,

sorry for my late reply. I think i discovered what could have confused me; i remember that i was supplied with an inofficial beta version to check the new MIDI thru feature. In this version the inApp Fx were unlocked. Something like this??
I‘ve tried so much apps in the last years.... ;-)

Best!

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LSlowak
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Posts: 3915
Joined: Thu Aug 08, 2013 12:36 pm
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Re: Restore Purchases in Cubasis 2 - not working

Post by LSlowak »

pummelfee wrote:
Sun Jul 26, 2020 9:39 am
Hi Lars,

sorry for my late reply. I think i discovered what could have confused me; i remember that i was supplied with an inofficial beta version to check the new MIDI thru feature. In this version the inApp Fx were unlocked. Something like this??
I‘ve tried so much apps in the last years.... ;-)

Best!
Hi pummelfee,

Thanks for your additional message.
So, the problem could be solved via installing the regular App Store build?

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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