[3rd Party Issue] Final Touch disconnecting in Cubasis

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642carl
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[3rd Party Issue] Final Touch disconnecting in Cubasis

Post by 642carl » Thu Sep 27, 2018 12:13 am

I've been using the excellent Final Touch(Positive Grid) mastering app as an Inter-App audio plugin in Cubasis for about 6 months without any issue.
Now with the latest versions (Cubasis 2.6 and Final Touch 1.1.12.989) Final Touch seems to disconnect from Cubasis during use.
It works fine for 10 seconds or so, then stops processing data. Cubasis and Final Touch are both still running so it seems the audio stream has broken or something...?

I've tried rebooting the iPad and I've tried this with different projects with the same result
iPad 5thGen(2017) 32GB

Is anyone successfully using this workflow?

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LSlowak
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Re: Final Touch disconnecting in Cubasis

Post by LSlowak » Thu Sep 27, 2018 12:55 pm

Hi 642carl,

Thanks for your message, which I've shared with Positive Grid.

To support them and us, please provide us with a detailed bug report to easily reproduce the problem. Furthermore please let us know what iOS version you have in use.

Thanks,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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LSlowak
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Re: Final Touch disconnecting in Cubasis

Post by LSlowak » Thu Oct 11, 2018 10:58 am

Hi 642carl,

Positive Grid's support team provided me with the following response for you:

To make sure Final Touch works with Cubasis, we will need to ask the user to launch Final Touch before Cubasis, and then launch Cubasis -> load Final Touch in it. The user must update to the latest version of Final Touch, which would be more stable. This should resolve the issue.

Please let me know, if this helps to solve the issue.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

642carl
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Re: Final Touch disconnecting in Cubasis

Post by 642carl » Thu Oct 25, 2018 1:31 am

1. Summary/Title
Final Touch stops working after a while when used as an Inter-App Insert

2. Description
You can reproduce this with the demo song (Smear)
a) launch Final Touch, select a preset (i like Country Basic and Country Rock for most songs)
b) launch Cubasis, load the demo song
c) select Final Touch as an Insert on the Master (stereo 1/2) output (Final Touch opens)
d) switch back to Cubasis and start playback of the song
e) wait... and Final Touch will stop processing audio after anywhere between 10 and 120 seconds typically

3. Expected Results
This worked fine and consistently on older versions of Cubasis and Final Touch

4. Actual Results
While Final Touch is still "working" you can open it from within Cubasis Insert Slot (touch FT icon in slot to open)
Once it stops working, the icon no longer opens FT (although you can context switch to it with the iPad home button)

5. Environment
I've tested this on an iPad 2017 and an iPad Pro (9.7) with the same results, both with new and the demo project.
---Fails---
** Final Touch 1.1.13.995
** Cubasis 2.6

---Works---
** I've used this workflow for about a year on my old ipad 4 (32-bit os)
** Final Touch 1.1.10.954
** Cubasis 2.3.1

Note:
I discovered that if you switch context to FinalTouch (via iPad home button) while Cubasis is playing the song, it seems to continue working indefinitely (I've let it loop for 5 minutes) When you switch context back to Cubasis, it dies pretty quick...

642carl
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Re: Final Touch disconnecting in Cubasis

Post by 642carl » Tue Nov 06, 2018 2:29 am

LSlowak wrote:
Thu Oct 11, 2018 10:58 am
Hi 642carl,

Positive Grid's support team provided me with the following response for you:

To make sure Final Touch works with Cubasis, we will need to ask the user to launch Final Touch before Cubasis, and then launch Cubasis -> load Final Touch in it. The user must update to the latest version of Final Touch, which would be more stable. This should resolve the issue.

Please let me know, if this helps to solve the issue.

Best,
Lars
I was aware of this, and I'm using the latest version of both Cubasis and Final Touch. I just tested this on an iPad Pro 10.5 with the exact same results. Still works fine on my old 32-bit iPad 4 with older versions of both apps.

Can someone please confirm this bug?
It's very easy to reporoduce....

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LSlowak
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Re: Final Touch disconnecting in Cubasis

Post by LSlowak » Tue Nov 06, 2018 11:24 am

Hi 642carl,

Please get in touch with Positive Grid about the issue.
We're at hand to support them if required.

Thanks
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

642carl
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Re: Final Touch disconnecting in Cubasis

Post by 642carl » Wed Nov 07, 2018 2:37 am

Thanks Lars, apparently this is a known issue...
https://help.positivegrid.com/hc/en-us/ ... udio-issue

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LSlowak
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Re: [3rd Party Issue] Final Touch disconnecting in Cubasis

Post by LSlowak » Wed Nov 07, 2018 4:02 pm

Thanks for sharing the info, 642carl!

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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