[CB-4475] Audio track disappears after crash Cubasis ios

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Cubasis99999
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[CB-4475] Audio track disappears after crash Cubasis ios

Post by Cubasis99999 » Tue Aug 28, 2018 10:09 am

I recently created a project in Cubasis.

Track 1: synthmaster one (freeze)
Track 2: Sunrizer (freeze)
Track 3: classic machine bass drum
Track 4:classic machine snare drum
Track 5: classic machine hi hat
Track 6:Guitar (Audio track)
Track 7: Guitar (Audio track)
Track 8: Guitar (Audio track)

All playing fine, pressed stop (play on Cubasis)
When I pressed to play project again light sounding click, Cubasis crashed (closed itself)
When I reopened Cubasis track 7 Guitar Audio had deleted/disappeared?
It was not in the media bay, nor the trash, took me a few hours to get to this stage and was very disappointed at this...
I think this needs to be reviewed in order for it to work without these issues.

If you spend time & effort in creating a project to be let down by the app crashing and loosing
Part of your work it is then time to seek other means, I am not putting Cubasis down in any way, it’s a great app but does have its issues.

I only hope the next update will fix any on going issues.

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LSlowak
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Posts: 3104
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Re: Audio track disappears after crash Cubasis ios

Post by LSlowak » Tue Aug 28, 2018 11:10 am

Cubasis99999 wrote:
Tue Aug 28, 2018 10:09 am
I recently created a project in Cubasis.

Track 1: synthmaster one (freeze)
Track 2: Sunrizer (freeze)
Track 3: classic machine bass drum
Track 4:classic machine snare drum
Track 5: classic machine hi hat
Track 6:Guitar (Audio track)
Track 7: Guitar (Audio track)
Track 8: Guitar (Audio track)

All playing fine, pressed stop (play on Cubasis)
When I pressed to play project again light sounding click, Cubasis crashed (closed itself)
When I reopened Cubasis track 7 Guitar Audio had deleted/disappeared?
It was not in the media bay, nor the trash, took me a few hours to get to this stage and was very disappointed at this...
I think this needs to be reviewed in order for it to work without these issues.

If you spend time & effort in creating a project to be let down by the app crashing and loosing
Part of your work it is then time to seek other means, I am not putting Cubasis down in any way, it’s a great app but does have its issues.

I only hope the next update will fix any on going issues.
Hi Cubasis99999,

We're sorry to hear that!

Unfortunately, the use of external instruments and/or effects apps - depending on the apps in use - can lead to unforeseeable issues, unrelated to Cubasis.

Please provide us with a detailed bug report, to have the issue evaluated by our team. Additionally please provide us with the project, and a short clip that visualises the issue.

Best wishes,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Cubasis99999
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Posts: 43
Joined: Thu May 10, 2018 9:35 am
Contact:

Re: Audio track disappears after crash Cubasis ios

Post by Cubasis99999 » Tue Aug 28, 2018 12:01 pm

Hi Lars,
I thought that once a track was frozen it then becomes an audio track therefore the third party app ie: Synthmaster one is no longer running as an AUv3

It will be difficult to add a screenshot or video as this is a random issue, I have sent a bug report for the crash

If I try to reproduce it again there is no guarantee it would crash,
I click on play and Cubasis closed, upon reopen the Guitar track had gone,
I create many projects using guitar and seldom have this issue, but when you spend 2-3 hours and this happens it is extremely frustrating

I will re-send bug report in the hope that there maybe a way round this issue happening again

Many thanks

Cubasis99999
New Member
Posts: 43
Joined: Thu May 10, 2018 9:35 am
Contact:

Re: Audio track disappears after crash Cubasis ios

Post by Cubasis99999 » Tue Aug 28, 2018 12:02 pm

Incident Identifier: 087C8368-1F7C-4D75-9323-95954D74CADE
CrashReporter Key: 8da926992e741d1cef14cd47e1f4488421004ea3
Hardware Model: iPad7,3
Process: Cubasis [1912]
Path: /private/var/containers/Bundle/Application/909FCDF6-4BE8-4657-88CC-B0A4F6520AA1/Cubasis.app/Cubasis
Identifier: com.steinberg.cubasis
Version: 2.5.0.6 (2.5)
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: com.steinberg.cubasis [471]


Date/Time: 2018-08-27 23:53:51.3074 +0100
Launch Time: 2018-08-27 20:21:25.1522 +0100
OS Version: iPhone OS 11.0.3 (15A432)
Baseband Version: n/a
Report Version: 104

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x000000038751beb8
VM Region Info: 0x38751beb8 is not in any region. Bytes after previous region: 7102119609
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
MALLOC_NANO (reserved) 00000001d8000000-00000001e0000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)
--->
UNUSED SPACE AT END

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
Triggered by Thread: 15

Filtered syslog:
None found

Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 CoreFoundation 0x0000000180f97ce4 0x180eae000 + 957668
3 CoreFoundation 0x0000000180f958b0 0x180eae000 + 948400
4 CoreFoundation 0x0000000180eb62d8 0x180eae000 + 33496
5 GraphicsServices 0x0000000182d47f84 0x182d3d000 + 44932
6 UIKit 0x000000018a463880 0x18a3f0000 + 473216
7 Cubasis 0x0000000102aaef5c 0x102aa8000 + 28508
8 libdyld.dylib 0x00000001809da56c 0x1809d9000 + 5484

Thread 1 name: com.apple.uikit.eventfetch-thread
Thread 1:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 CoreFoundation 0x0000000180f97ce4 0x180eae000 + 957668
3 CoreFoundation 0x0000000180f958b0 0x180eae000 + 948400
4 CoreFoundation 0x0000000180eb62d8 0x180eae000 + 33496
5 Foundation 0x00000001818de6e4 0x1818d2000 + 50916
6 Foundation 0x00000001818fdafc 0x1818d2000 + 178940
7 UIKit 0x000000018afaf02c 0x18a3f0000 + 12316716
8 Foundation 0x00000001819df860 0x1818d2000 + 1103968
9 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
10 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
11 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 2 name: AVAudioSession Notify Thread
Thread 2:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 CoreFoundation 0x0000000180f97ce4 0x180eae000 + 957668
3 CoreFoundation 0x0000000180f958b0 0x180eae000 + 948400
4 CoreFoundation 0x0000000180eb62d8 0x180eae000 + 33496
5 AVFAudio 0x000000018677f774 0x1866fb000 + 542580
6 AVFAudio 0x00000001867aa018 0x1866fb000 + 716824
7 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
8 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
9 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 3 name: com.apple.CFSocket.private
Thread 3:
0 libsystem_kernel.dylib 0x0000000180b09570 0x180ae8000 + 136560
1 CoreFoundation 0x0000000180fa021c 0x180eae000 + 991772
2 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
3 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
4 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 4 name: us.audiob.listener
Thread 4:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 CoreFoundation 0x0000000180f97ce4 0x180eae000 + 957668
3 CoreFoundation 0x0000000180f958b0 0x180eae000 + 948400
4 CoreFoundation 0x0000000180eb62d8 0x180eae000 + 33496
5 CoreFoundation 0x0000000180f0512c 0x180eae000 + 356652
6 Cubasis 0x0000000102f14b88 0x102aa8000 + 4639624
7 Foundation 0x00000001819df860 0x1818d2000 + 1103968
8 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
9 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
10 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 5 name: AURemoteIO::IOThread
Thread 5:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 AudioToolbox 0x0000000184a254a8 0x184967000 + 779432
3 AudioToolbox 0x0000000184a29a40 0x184967000 + 797248
4 AudioToolbox 0x0000000184daa630 0x184967000 + 4470320
5 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
6 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
7 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 6:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 CoreMIDI 0x0000000190503540 0x1904fa000 + 38208
3 CoreMIDI 0x000000019051bef8 0x1904fa000 + 139000
4 CoreMIDI 0x0000000190530b08 0x1904fa000 + 224008
5 CoreMIDI 0x0000000190534ffc 0x1904fa000 + 241660
6 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
7 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
8 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 7 name: us.audiob.netservice
Thread 7:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 CoreFoundation 0x0000000180f97ce4 0x180eae000 + 957668
3 CoreFoundation 0x0000000180f958b0 0x180eae000 + 948400
4 CoreFoundation 0x0000000180eb62d8 0x180eae000 + 33496
5 Foundation 0x00000001818de6e4 0x1818d2000 + 50916
6 Foundation 0x000000018193062c 0x1818d2000 + 386604
7 Cubasis 0x0000000102ec7d44 0x102aa8000 + 4324676
8 Foundation 0x00000001819df860 0x1818d2000 + 1103968
9 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
10 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
11 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 8 name: com.apple.audio.toolbox.AUScheduledParameterRefresher
Thread 8:
0 libsystem_kernel.dylib 0x0000000180ae8c00 0x180ae8000 + 3072
1 AudioToolbox 0x0000000184a03d58 0x184967000 + 642392
2 AudioToolbox 0x0000000184a03ca8 0x184967000 + 642216
3 AudioToolbox 0x0000000184daa630 0x184967000 + 4470320
4 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
5 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
6 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 9:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 CoreFoundation 0x0000000180f97ce4 0x180eae000 + 957668
3 CoreFoundation 0x0000000180f958b0 0x180eae000 + 948400
4 CoreFoundation 0x0000000180eb62d8 0x180eae000 + 33496
5 CoreFoundation 0x0000000180f0512c 0x180eae000 + 356652
6 Cubasis 0x0000000102b1ad84 0x102aa8000 + 470404
7 Foundation 0x00000001819df860 0x1818d2000 + 1103968
8 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
9 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
10 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 10 name: com.apple.coreaudio.AQClient
Thread 10:
0 libsystem_kernel.dylib 0x0000000180ae8bc4 0x180ae8000 + 3012
1 libsystem_kernel.dylib 0x0000000180ae8a3c 0x180ae8000 + 2620
2 CoreFoundation 0x0000000180f97ce4 0x180eae000 + 957668
3 CoreFoundation 0x0000000180f958b0 0x180eae000 + 948400
4 CoreFoundation 0x0000000180eb62d8 0x180eae000 + 33496
5 AudioToolbox 0x0000000184b7299c 0x184967000 + 2144668
6 AudioToolbox 0x0000000184daa630 0x184967000 + 4470320
7 libsystem_pthread.dylib 0x0000000180c1c32c 0x180c1a000 + 9004
8 libsystem_pthread.dylib 0x0000000180c1c1f8 0x180c1a000 + 8696
9 libsystem_pthread.dylib 0x0000000180c1ac38 0x180c1a000 + 3128

Thread 11:
0 libsystem_kernel.dylib 0x0000000180b09dbc 0x180ae8000 + 138684
1 libsystem_pthread.dylib 0x0000000180c1b144 0x180c1a000 + 4420
2 libsystem_pthread.dylib 0x0000000180c1ac30 0x180c1a000 + 3120

Thread 12:
0 libsystem_kernel.dylib 0x0000000180b09dbc 0x180ae8000 + 138684
1 libsystem_pthread.dylib 0x0000000180c1b144 0x180c1a000 + 4420
2 libsystem_pthread.dylib 0x0000000180c1ac30 0x180c1a000 + 3120

Thread 13:
0 libsystem_kernel.dylib 0x0000000180b09dbc 0x180ae8000 + 138684
1 libsystem_pthread.dylib 0x0000000180c1b144 0x180c1a000 + 4420
2 libsystem_pthread.dylib 0x0000000180c1ac30 0x180c1a000 + 3120

Thread 14:
0 libsystem_pthread.dylib 0x0000000180c1ac2c 0x180c1a000 + 3116

Thread 15 name: Dispatch queue: com.apple.root.utility-qos
Thread 15 Crashed:
0 libobjc.A.dylib 0x0000000180518430 0x1804fc000 + 115760
1 Cubasis 0x0000000102c1a618 0x102aa8000 + 1517080
2 CoreFoundation 0x0000000180f8212c 0x180eae000 + 868652
3 CoreFoundation 0x0000000180f816cc 0x180eae000 + 865996
4 CoreFoundation 0x0000000180f81430 0x180eae000 + 865328
5 CoreFoundation 0x0000000180ffe9f4 0x180eae000 + 1378804
6 CoreFoundation 0x0000000180eb83e0 0x180eae000 + 41952
7 Foundation 0x00000001818d8498 0x1818d2000 + 25752
8 libdispatch.dylib 0x0000000180975088 0x180974000 + 4232
9 libdispatch.dylib 0x0000000180975048 0x180974000 + 4168
10 libdispatch.dylib 0x0000000180982378 0x180974000 + 58232
11 libdispatch.dylib 0x0000000180981f10 0x180974000 + 57104
12 libsystem_pthread.dylib 0x0000000180c1b130 0x180c1a000 + 4400
13 libsystem_pthread.dylib 0x0000000180c1ac30 0x180c1a000 + 3120

Thread 15 crashed with ARM Thread State (64-bit):
x0: 0x00000001c4c21040 x1: 0x000000018b16d772 x2: 0x00000001c0a2a460 x3: 0x00000001c0a2a47a
x4: 0x0000000000000000 x5: 0x0000000000000000 x6: 0x0000000000000035 x7: 0x0000000000000000
x8: 0x0000000103966000 x9: 0x000000018b17bd8a x10: 0x000000010612dc00 x11: 0x000000380000007f
x12: 0x000000010612dca0 x13: 0xbadde3038751bead x14: 0x000000000000000b x15: 0x00000001b14cbfc0
x16: 0x000000038751bea8 x17: 0x0000000102ace570 x18: 0x0000000000000000 x19: 0x0000000104b7be80
x20: 0x00000001c0a2a460 x21: 0x0000000000000068 x22: 0x00000001c0176d40 x23: 0x00000001b14d1000
x24: 0x00000001b14d1000 x25: 0x0000000000000000 x26: 0x0000000115d08040 x27: 0x00000001b14cc580
x28: 0x0000000000000001 fp: 0x000000016d46a3c0 lr: 0x0000000102c1a618
sp: 0x000000016d46a340 pc: 0x0000000180518430 cpsr: 0x20000000

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LSlowak
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Posts: 3104
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Re: Audio track disappears after crash Cubasis ios

Post by LSlowak » Tue Aug 28, 2018 12:58 pm

Cubasis99999 wrote:
Tue Aug 28, 2018 12:01 pm
Hi Lars,
I thought that once a track was frozen it then becomes an audio track therefore the third party app ie: Synthmaster one is no longer running as an AUv3

It will be difficult to add a screenshot or video as this is a random issue, I have sent a bug report for the crash

If I try to reproduce it again there is no guarantee it would crash,
I click on play and Cubasis closed, upon reopen the Guitar track had gone,
I create many projects using guitar and seldom have this issue, but when you spend 2-3 hours and this happens it is extremely frustrating

I will re-send bug report in the hope that there maybe a way round this issue happening again

Many thanks
Hi Cubasis99999,

Thanks for the crash report which I've shared with our engineering.

Unfortunately, most of the time a clear repro is required to analyse the cause of an issue.
As stated before, using third party instruments/effects apps can lead to unforeseeable issues, unrelated to Cubasis as well.

Will keep you updated.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Cubasis99999
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Re: Audio track disappears after crash Cubasis ios

Post by Cubasis99999 » Tue Aug 28, 2018 4:55 pm

Thank you for taking the time to respond Lars,

Hope this can be fixed..

Best wishes.

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LSlowak
Steinberg Employee
Posts: 3104
Joined: Thu Aug 08, 2013 12:36 pm
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Re: Audio track disappears after crash Cubasis ios

Post by LSlowak » Wed Aug 29, 2018 10:01 am

Hi Cubasis99999,

Thanks for your message and great support.
There is a small chance, that the crash report will help to address the issue with the next update.

Let's see...

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Quinnx
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Re: [CB-4475] Audio track disappears after crash Cubasis ios

Post by Quinnx » Thu Aug 30, 2018 2:24 am

Looking at your track name list I’m seeing that it could also be related to what I discovered here
viewtopic.php?f=183&t=127343#p771853

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