Cubase hangs - Cubase IC Pro will expire soon

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Guillermo
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Re: Cubase hangs - Cubase IC Pro will expire soon

Post by Guillermo » Mon Aug 25, 2014 9:16 am

ChordSolo wrote:Mac 10.9.4
Cubase 7.5
eLC 6.8.1.14153
Cubase iC Pro v1.2 on iPad

Image

please help ;-]
Hello,

Yes, but what happens when you click the ok button?
Cubase should just keep booting up, or does it hangs at this point?

Best regards,
GN
Guillermo Navarrete, Online Product Specialist
Hamburg, Germany
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Re: Cubase hangs - Cubase IC Pro will expire soon

Post by ChordSolo » Mon Aug 25, 2014 9:55 am

Yes, but what happens when you click the ok button?
Cubase should just keep booting up, or does it hangs at this point?

Best regards,
GN


keep booting...
MacBook Pro i7 - 8 GB Ram | RME Babyface | Adam A7x | Cubase 7.5 | Mavericks 10.9.4

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Guillermo
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Re: Cubase hangs - Cubase IC Pro will expire soon

Post by Guillermo » Mon Aug 25, 2014 10:09 am

Hello,
ChordSolo wrote:
Yes, but what happens when you click the ok button?
Cubase should just keep booting up, or does it hangs at this point?

Best regards,
GN


keep booting...
Then, if Cubase keeps booting you don't have a problem. Just wait until the demo license expires and the message will go away. And Cubase will keep booting as always.

Best regards,
GN
Guillermo Navarrete, Online Product Specialist
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Re: Cubase hangs - Cubase IC Pro will expire soon

Post by BHuck67 » Tue Aug 26, 2014 12:46 pm

Guillermo wrote:Hello,
ChordSolo wrote:
Yes, but what happens when you click the ok button?
Cubase should just keep booting up, or does it hangs at this point?

Best regards,
GN


keep booting...
Then, if Cubase keeps booting you don't have a problem. Just wait until the demo license expires and the message will go away. And Cubase will keep booting as always.

Best regards,
GN
Hello,

Just to keep you informed about my initial concern, once the expiration time had passed, the message simply disappeared and everything is working fine since then.

Was just a kind of strange and frightening message :-)

B.

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Re: Cubase hangs - Cubase IC Pro will expire soon

Post by Ricardo Garcia » Tue Aug 26, 2014 12:55 pm

Hi

good to hear! ;-)

Thanks for he info!
RG
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Re: Cubase hangs - Cubase IC Pro will expire soon

Post by ChordSolo » Tue Aug 26, 2014 2:49 pm

Guillermo wrote:Then, if Cubase keeps booting you don't have a problem. Just wait until the demo license expires and the message will go away. And Cubase will keep booting as always.
the last screenshot:
Image

and cubase working fine...

thx Guillermo ;-]
MacBook Pro i7 - 8 GB Ram | RME Babyface | Adam A7x | Cubase 7.5 | Mavericks 10.9.4

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by vladmir » Mon Sep 08, 2014 5:20 pm

Trying to catch up here so excuse fast issue review but I seem to have this problem as well.

Had to uninstall SKI to allow Cubase to finish loading, getting 4 hr warning when installed, then Cubase won't load until I get rid of SKI. Not seeing SKI in eLCC at all. I first used ANDROID phone in demo period, later bough iC Pro for iPad, used for a while then this issue.

Not seeing SKI in eLCC at all, don't have a code for it from Apple email. What am I missing on licensing iC Pro?

Cubase x64 v7.5.20
Win7 x64 Pro currently patched
Latest Ski as of last week
eLCC - 6.6.6.2134

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by Guillermo » Thu Sep 11, 2014 1:19 pm

Hello,
Had to uninstall SKI to allow Cubase to finish loading, getting 4 hr warning when installed, then Cubase won't load until I get rid of SKI. Not seeing SKI in eLCC at all. I first used ANDROID phone in demo period, later bough iC Pro for iPad, used for a while then this issue.
Did you also received an error message that the license was going to expire.
This was caused because you have installed the android version that comes with a demo license, you just need to wait for this license to expire and the error message will stop appearing. You don't need a code if you have the iOS version of the IC Pro

Best regards,
GN
Guillermo Navarrete, Online Product Specialist
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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by vladmir » Fri Sep 19, 2014 4:41 pm

See attached pdf with screenshots.

I worked with support on this to the point all they could do is advise me to come back on the forum. As suggested I deleted my entire user profile but the issue can still be duplicated exactly as documented on a new user profile; didn’t think there was licensing in the user profile but I did to continue support.

With SKI installed Cubase load hangs at SKI initialization, SKI must be uninstalled to subsequently load Cubase. Have seen many instances of this still occurring on the forum, this post marked solved but I can’t get anything resolved using any of the suggestions. There are subtle diffs in some of the post but they all lead to uninstalling SKI or Cubase won't load.

Here is what is going on for me:

• Cubase x64 v7.5.20
• Win7 x64 Pro currently patched
• Ski x64 - 1.0.6.58
• eLCC - 6.8.1.14153
• iC Pro for iPad
• iPad Gen3 – IOS 7.1.2
• ref:_00D30F1z._50030Vl1Wb:ref

• Install using SKI 1.0.6.58 from SKI site, install completes
• Add SKI Remote in 'Devices' and get this error:
Cubase SKI Hang - eLCC.jpg
(19.45 KiB) Not downloaded yet
• Use SKI and it works fine, shutdown Cubase
• Subsequently load Cubase and it will hang here:
Cubase SKI Hang.jpg
(28.07 KiB) Not downloaded yet
[/img]

• Uninstall SKI in Programs & Features and Cubase will load. The question I cannot seem to answer is how do we fix the licensing problem that appears to exist.

One point unique to my install I have noted with support. I initially tried SKI with an android device but I DID NOT use the SKI download when I did it, I used the above std windows d/l from the SKI page.

I think I have tried all the solutions I have found but I miss quite a bit drinking from the firehose. LOL

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by vladmir » Sat Sep 20, 2014 5:14 am

I re-read thinking there is something I am missing (it usually is), a small detail. I let the system stay up and running until the period described during configuration was done. I got some strange messages but I restarted Cubase and now everything appears to be copasetic. I did dump a couple of times diddling around during that period, removing SKI discovering I could avoid the issue by unloading SKI from the Devices panel instead of uninstalling. iC Pro is working properly and I do not need to uninstall SKI all the time, I just had to keep it up and running through the entire demo period; I think someone said that, didn;t catch the drift obviously.

Weird but now I am back to enjoying Cubase 7… I DO love it.

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by jaybee808 » Mon Dec 22, 2014 12:07 am

I just experienced this with Cubase Pro 8.

I clicked OK through the warnings and everything operated normally. The last one I saw was about "Your demo of Cubase has expired" or something to that effect... Made me hold my breath, but all is well now.

My only concern now is if someone using the Android version comes over... Not sure how that one works, this is an all Apple plant at the moment.
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Mac mini (Late '12) Quad 2.3 i7 OSX 10.10, 16 GB 1600 MHz DDR3, 256 SSD + 1TB internal, Apogee Duet, MOTU Micro Lite, Cubase Pro 8, WaveLab 8.5, Live 9, V Collection 4, Komplete 10, plus lots of Arturia hardware and vintage synths...

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by Newton59 » Tue Apr 28, 2015 7:11 pm


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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by Guillermo » Wed Apr 29, 2015 10:07 am

Hello,
Newton59 wrote:HELL!!! :xhttp://postimage.org/
photo hosting
What happens when you click on "ok"?
Just ignore this, the application will keep working even after the demo license has expired.

Best regards,
GN
Guillermo Navarrete, Online Product Specialist
Hamburg, Germany
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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by Newton59 » Thu Apr 30, 2015 7:37 am

Since this happened my products registration become a mess. Now when I try to fix it through eLicenser I receive a message telling me that my USB eLicenser is registered by another user!!! How could this be possible??? After click in Ok everything runs fine but for Gods sake, this is a P.I.T.A. Brazilian support through Yamaha is very inefficient. Kind a lost my software registration and nobody gives me a solution. NOT HAPPY AT ALL!!

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by Guillermo » Thu Apr 30, 2015 1:06 pm

Hello,
Newton59 wrote:Since this happened my products registration become a mess. Now when I try to fix it through eLicenser I receive a message telling me that my USB eLicenser is registered by another user!!! How could this be possible??? After click in Ok everything runs fine but for Gods sake, this is a P.I.T.A. Brazilian support through Yamaha is very inefficient. Kind a lost my software registration and nobody gives me a solution. NOT HAPPY AT ALL!!
The eLicenser Control Center will never tell you that your USB-eLicenser is registered to another user. I guess you have created a different MySteinberg account with a different email address and you forgot about it, it happens 90% of the time. Unless you purchased the software from someone else. If you send me a PM with the serial number of your USB-eLicenser I can give you the log-in details of your other account.

Best regards,
GN
Guillermo Navarrete, Online Product Specialist
Hamburg, Germany
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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by monmol11 » Sun May 17, 2015 10:20 am

I recently moved from Sonar to cubase 8 to teach music & Technology so a working remote is critical. All worked for a month then I started to get this message.Nothing in my licence, nothing to do with Andriod. I have installed and reinstalled, waited, launched in admin etc only thing I havnt tried is to stand on one leg during boot up!
This one problem renders cubase useless to me and have had to revert back to sonar. I am astounded by the complacency of the replies and how vague they are when you clearly have a problem. One small observation , you are selling both pieces of software on the basis that they work and work together!
Can someone please tell me if there is anyone working on the issue

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by Voice303 » Sun Jul 19, 2015 3:15 pm

Hi, new Cubase user here. I installed the Cubase Remote SKI extension and connected it to my iPad with Cubase IC Pro, and now I get the same message about it expiring at startup.

Not sure if it contributed to getting this message but I think it started after I upgraded from Cubase 8 Artist to Cubase 8 Pro.

I will just ignore the message and get back to making music now :D

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by gbakerjr » Tue Aug 04, 2015 10:03 pm

Hey all....Just started having the same problem a few days ago. I have been using both the iPad and Android version of Cubase IC Pro since around March of this year without any issues. All of the sudden, out of nowhere, I'm now getting the license expiry pop up. Two things I've noticed, in case it helps out for troubleshooting:

1. I don't know what unit of measurement the expiry "countdown" is using, but it's not hours, minutes and seconds as I know them. I started out about 5-6 days ago with 4 hours and change on the countdown. I'm now at 1 hour and 15 minutes. I've had Cubase running at least 10-15 hours during the last few days.

2. If I start just the Cubase program (as opposed to opening from a project icon), it hangs at the "Initializing SKI Remote Extension" portion of the program start up. At this point, I can force Cubase to close, re-open from just the program icon, and Cubase will start up fine. If I start Cubase from a project icon, I only get the pop up telling me the SKI license might expire, which I can click through and Cubase finishes loading into the respective project.

Waiting to see what happens if/when my expiry timer gets to zero!

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by tombo » Fri Feb 19, 2016 1:53 pm

So what is actually [SOLVED] here? There is no solution that I can see, just many people with the same problem.
Where is the post that finally [SOLVES IT]?
noob

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Re: [SOLVED] Cubase hangs - Cubase IC Pro will expire soon

Post by Guillermo » Fri Feb 19, 2016 2:05 pm

Hello,
tombo wrote:So what is actually [SOLVED] here? There is no solution that I can see, just many people with the same problem.
Where is the post that finally [SOLVES IT]?
Are you suffering from the same problem or are you just here to state the obvious? Do you have an actual complain? No need to post in red... If you are suffering from this warning try running the maintenance on the eLicenser Control Center or just ignore the warning until the demo license expires.

Maybe providing some useful information you might get a better solution.

Best regards,
GN
Guillermo Navarrete, Online Product Specialist
Hamburg, Germany
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