[SOLVED] IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post Reply
marcusgehring
New Member
Posts: 3
Joined: Thu Jan 18, 2018 8:55 pm
Contact:

[SOLVED] IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by marcusgehring » Fri Jan 19, 2018 3:35 pm

Hi

My IC pro is working with my 9.0 version
but not with my 9.5.1 version

i re-installed SKI remote etc but it cant comunicate, although the app sees my studio computer.
I just cant properly connect, so it keep 'loading'

remote SKI, IPAD (latest OS) and Cubase IC-pro (latest version) & Windows 10
windows 10 / cubase 9.5.1 / cc121

svcta
New Member
Posts: 4
Joined: Wed Sep 13, 2017 10:42 pm
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by svcta » Sat Feb 03, 2018 8:47 pm

same thing with me, will not connect to the desktop that appears in the app.

Rucareanu
New Member
Posts: 45
Joined: Wed Dec 15, 2010 8:14 pm
Location: Romania
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by Rucareanu » Wed Feb 14, 2018 8:58 am

Same. Nuendo appears in app but keeps loading and in the end says it cannot connect.

Latest versions of Remote SKI, Nuendo 7, IPAD Air OS, Cubase IC-pro, Windows 10.
N10.1 | WIN10 | i7 8700k | 32GB RAM | UR824 | CC121 | FaderPort16 | 7.1 JBL 3000 Series

Rucareanu
New Member
Posts: 45
Joined: Wed Dec 15, 2010 8:14 pm
Location: Romania
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by Rucareanu » Thu Feb 15, 2018 11:18 pm

Any news on this problem, or is it just us?
N10.1 | WIN10 | i7 8700k | 32GB RAM | UR824 | CC121 | FaderPort16 | 7.1 JBL 3000 Series

hannesrasmus
New Member
Posts: 11
Joined: Tue Jan 12, 2016 11:29 pm
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by hannesrasmus » Mon Feb 19, 2018 10:11 pm

It's the same for me, works with cubase 9, doesn't work with 9.5 :x

svcta
New Member
Posts: 4
Joined: Wed Sep 13, 2017 10:42 pm
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by svcta » Tue Feb 20, 2018 4:56 pm

Still nothing....submitted a support request for it and was essentially told (after a 2-week wait) that support was too busy and to call them if I wanted actual help.

Really disappointed in all of this. It used to work well enough...not perfectly, but well enough. Now its just a useless iPad in the studio that I have to keep moving around.

Rucareanu
New Member
Posts: 45
Joined: Wed Dec 15, 2010 8:14 pm
Location: Romania
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by Rucareanu » Mon Mar 12, 2018 1:27 pm

Dear Steinberg Team,

Would you please be kind and tell us if our problem is an official issue or not?
I would like to know should I research more on my side or wait silently for the next update.

Kind regards
N10.1 | WIN10 | i7 8700k | 32GB RAM | UR824 | CC121 | FaderPort16 | 7.1 JBL 3000 Series

User avatar
LSlowak
Steinberg Employee
Posts: 2836
Joined: Thu Aug 08, 2013 12:36 pm
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by LSlowak » Thu Mar 15, 2018 10:09 am

Hi all,

Thanks for your messages.

After exchanging with our engineering, it looks like Firewall settings lead to the connection problems.
Please give it a test to run iC Pro with deactivated Firewall setting, and share your results with us.

Thank you for your support.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Rucareanu
New Member
Posts: 45
Joined: Wed Dec 15, 2010 8:14 pm
Location: Romania
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by Rucareanu » Fri Mar 16, 2018 12:41 pm

Hi LSlowak,

Thank you for your kind response.

I disabled all firewalls on my DAW but iC Pro still fail to connect.

It shows my DAW in iC Pro and when it tries to connect, by pressing my DAW name or by entering the IP manually, it says "Operation Timmed Out: The operation couldn't be completed."

Nuendo 7.1.40 Build 250 + NEK (64bit), Windows 10 version 1709, iPad Air iOS 11.2.6.

Thank you for your support.

Kind regards
N10.1 | WIN10 | i7 8700k | 32GB RAM | UR824 | CC121 | FaderPort16 | 7.1 JBL 3000 Series

User avatar
Ed Doll
Site Admin
Posts: 1127
Joined: Thu May 16, 2013 11:18 am
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by Ed Doll » Sat Apr 21, 2018 12:55 pm

Is this still an issue with the latest iOS 11.3? I had to make sure that the Windows firewall (the only one I use) is allowing communication for Nuendo privately and publicly and I had to enter the IP manually.
But then it works with the latest app and the latest SKI installed. Have you made sure that Apple Bonjour is also installed - maybe together with the latest iTunes?
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram and SoundCloud!

Joss
Junior Member
Posts: 63
Joined: Sat Jan 22, 2011 2:27 pm
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by Joss » Sun Apr 29, 2018 12:23 pm

I am having a similar issue. It does connect, but it doesn't update as I record. I get visual gaps in the timeline or the recorded event doesn't show, or it shows but if I delete it on Cubase, it still shows, and so on. And then it will stop connecting or freezes. Something has gone very wrong!

Good wifi connection (I am just a few feet from the router), so I am not sure what is going on. This is on an iphone with the latest iOS and latest everything else. Windows 10.
Cubase Pro, 14-core i9, 64gb Ram, Focusrite Clarett 8Pre, Windows 10, SSDs everywhere, Samsung CF701 34 monitor - well, you got to spoil yourself!

murphyspain
New Member
Posts: 16
Joined: Sun Jun 03, 2018 11:33 am
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by murphyspain » Sun Jun 03, 2018 11:38 am

I also have this problem - IC Pro works great with Cubase 9.0 but i upgraded to 9.5 a few days ago and it doesnt work there - even with the firewall turned off on my Win 10 machine. I track drums on my own so the iPad is great to allow this remotely from the control room. Sure I can go back to Cubase 9 for tracking my drums and allow icPro connectivity that way - but it seems a waste. I have the latest SKI and the latest icPro installed it seems... looks like something unique to Cubase 9.5. Would be great to get this resolved - thanks.

murphyspain
New Member
Posts: 16
Joined: Sun Jun 03, 2018 11:33 am
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by murphyspain » Tue Jun 12, 2018 2:22 pm

Any fix planned for this folks? Disabling the firewall on my Win 10 machine running cubase 9.5 did not solve the issue...
John

User avatar
LSlowak
Steinberg Employee
Posts: 2836
Joined: Thu Aug 08, 2013 12:36 pm
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by LSlowak » Wed Jun 20, 2018 1:37 pm

Hi all,

Sorry for the late reply.
Our quality assurance gave the issue a successful test, given the following environment:

- iPad Pro 10.5"/iOS 11.4
- Windows 10 Pro Redstone 1709 (Build 16299)
- Cubase Pro 9.5.21
- Cubase Pro 9.5.30 Build 192

If Cubase iC Pro did not find the computer, you may enter its IP manually via the appropriate dialogue.
The computer's IP address can be found in Cubase's studio setup/Steinberg SKI Remote dialogue.

Similar tests on Mac OS brought the same positive results.

Hope that helps.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

hannesrasmus
New Member
Posts: 11
Joined: Tue Jan 12, 2016 11:29 pm
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by hannesrasmus » Wed Jul 11, 2018 5:31 pm

I'm having problems to connect IC Pro with Cubase Pro 9.5 on Win 10, IPad 4 with iOS 10.3.3. It works with Cubase 9 and i can make it work with 9.5 when i disable the Firewall completly, but that is not a viable option.
Sadly the knowledge base link to the page that is supposed to explain how to set up the Firewall in Windows is broken.
Can somebody please help me with the setup of the Firewall?

User avatar
LSlowak
Steinberg Employee
Posts: 2836
Joined: Thu Aug 08, 2013 12:36 pm
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by LSlowak » Thu Jul 12, 2018 11:31 am

hannesrasmus wrote:
Wed Jul 11, 2018 5:31 pm
I'm having problems to connect IC Pro with Cubase Pro 9.5 on Win 10, IPad 4 with iOS 10.3.3. It works with Cubase 9 and i can make it work with 9.5 when i disable the Firewall completly, but that is not a viable option.
Sadly the knowledge base link to the page that is supposed to explain how to set up the Firewall in Windows is broken.
Can somebody please help me with the setup of the Firewall?
Hi hannesrasmus,

Please try this link, which should work:
https://www.steinberg.net/en/support/kn ... /2025.html

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

nickpaton
New Member
Posts: 1
Joined: Sun Jul 15, 2018 6:52 am
Contact:

Re: IC Pro ipad & cubase 9.5.1 & windows 10 not connecting

Post by nickpaton » Sun Jul 15, 2018 7:08 am

I have the solution!

I had this same problem and looked through all the forums and didnt find this solution

2 reasons it wont connect

1: the PC`s firewall , add the ipad pro as a trusted device in your antivirus software ( i use norton) yould need to find the ipads IP address on your network (look in the wifi section of setting)

2: When IC pro opens the option is " Enter IP of Computer" , this is incorrect because if you need to enter the IP address of Cubase on your computer which is different , this IP address is given to you after you install the remote SKi addon to cubase and its added as a remote device

Post Reply

Return to “Cubase iC Pro”

Who is online

Users browsing this forum: No registered users and 2 guests