[SOLVED] SKI Remote 1.0.8 for Cubase iC Pro crashes Cubase Mac

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markdmusic
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[SOLVED] SKI Remote 1.0.8 for Cubase iC Pro crashes Cubase Mac

Post by markdmusic » Thu Jul 27, 2017 11:56 pm

Hello,

I just purchased iC Pro and installed the SKI Remote 1.0.8 for Cubase iC Pro.

At first Cubase Pro 9 started but when I tried to add the new device it crashed out.

Since then Cubase will crash on every attempt to start. It does start in safe mode though.

I'm using the latest macOS and iOS.

Any thoughts?

Cheers,

Mark.

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LSlowak
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Re: SKI Remote 1.0.8 for Cubase iC Pro crashes Cubase Mac

Post by LSlowak » Fri Jul 28, 2017 11:27 am

Hi Mark,

Cubase iC Pro 1.2.2 has been successfully tested with the latest available Cubase, iOS and OS versions.
If possible, please provide us with a crash report to let our engineering evaluate, where the problem can be related to at your end.

Thanks for your support.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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SuStudio
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Re: SKI Remote 1.0.8 for Cubase iC Pro crashes Cubase Mac

Post by SuStudio » Fri Jul 28, 2017 8:38 pm

Crashing here too!!! Lars - please allow us to rollback this version to 1.0.4. I requested this yesterday as well as sending you a PM but no reply so far. Please post the previous version of SKI or indicate where the file(s) are located and I'll restore this myself from a system backup. Otherwise I can't open Cubase.
Cubase 10 - Wavelab 7.2.1 - Cubasis 2.5 & ICPro
Mac Pro Quad 3.7 Ghz 32GB, OSX 10.12.6
Macbook Pro 2.77 Ghz 8GB, OXS 10.12.6
UA Apollo Twin Quad MKII, G-Tech Raid, True P-Solo, innumerable VSTi & plug-ins.

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LSlowak
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Re: SKI Remote 1.0.8 for Cubase iC Pro crashes Cubase Mac

Post by LSlowak » Tue Aug 01, 2017 12:40 pm

SuStudio wrote:
Fri Jul 28, 2017 8:38 pm
Crashing here too!!! Lars - please allow us to rollback this version to 1.0.4. I requested this yesterday as well as sending you a PM but no reply so far. Please post the previous version of SKI or indicate where the file(s) are located and I'll restore this myself from a system backup. Otherwise I can't open Cubase.

Hi SuStudio,

In your private message you've confirmed the issue to be solved, correct?
Please confirm.

Thanks,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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LSlowak
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Posts: 2732
Joined: Thu Aug 08, 2013 12:36 pm
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Re: SKI Remote 1.0.8 for Cubase iC Pro crashes Cubase Mac

Post by LSlowak » Tue Aug 01, 2017 12:41 pm

markdmusic wrote:
Thu Jul 27, 2017 11:56 pm
Hello,

I just purchased iC Pro and installed the SKI Remote 1.0.8 for Cubase iC Pro.
At first Cubase Pro 9 started but when I tried to add the new device it crashed out.

Since then Cubase will crash on every attempt to start. It does start in safe mode though.
I'm using the latest macOS and iOS.

Any thoughts?

Cheers,
Mark.
Hi Mark,

Please provide us with the crash report, so we can have a look at the issue.

Thanks,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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SuStudio
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Re: SKI Remote 1.0.8 for Cubase iC Pro crashes Cubase Mac

Post by SuStudio » Tue Aug 01, 2017 8:38 pm

LSlowak wrote:
Tue Aug 01, 2017 12:40 pm
Hi SuStudio,

In your private message you've confirmed the issue to be solved, correct?
Please confirm.

Thanks,
Lars
Yes Lars, I solved the problem on my own by installing the latest OSX at the risk of experiencing the known GUI issues other users are plagued with. Perhaps in the future, Steinberg will make support available during releases or at least allow users to access previous versions from a repository so that those of us who rely on our systems for work aren't experiencing unnecessary downtime.
Cubase 10 - Wavelab 7.2.1 - Cubasis 2.5 & ICPro
Mac Pro Quad 3.7 Ghz 32GB, OSX 10.12.6
Macbook Pro 2.77 Ghz 8GB, OXS 10.12.6
UA Apollo Twin Quad MKII, G-Tech Raid, True P-Solo, innumerable VSTi & plug-ins.

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LSlowak
Steinberg Employee
Posts: 2732
Joined: Thu Aug 08, 2013 12:36 pm
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Re: [SOLVED] SKI Remote 1.0.8 for Cubase iC Pro crashes Cubase Mac

Post by LSlowak » Wed Aug 02, 2017 7:41 am

Thanks for the update, SuStudio.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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