[SOLVED] Cubase ic purchased on android need to buy again on iOS!

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krevvy
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[SOLVED] Cubase ic purchased on android need to buy again on iOS!

Post by krevvy » Wed Jul 26, 2017 5:55 pm

Hi.. some time ago I made the mistake of buying cubase ic pro from my android tablet.. the licence for it still exists on my elicenser .
The licence doesn't state iOS or android..Not just says cubase ic pro.

A couple of weeks after I purchased it Steinberg kindly discontinued it and it's no longer available for modern android devices.

I didn't bother trying to get a refund, I've since been using lemur and touch osc.

But even more recently I picked up an iPad mini 4
I'm a little shocked to see £8.99 to buy it, when a licence for it already sits unused on my elicenser.
I certainly don't mind paying for the software but I'll be damned if I'm going to pay twice considering how Steinberg just discontinued it.

I hadn't before bothered chasing a refund for it, but if steinberg wish me to pay for it again in iOS, then I will certainly need the old one refunded.
Steinberg could you please let me know what's needed here.. how do I get refunded for your android abortion so that I can purchase the iOS.. or is there some way I can just install it on iOS and use the licence I already have?

Thanks

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LSlowak
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Re: Cubase ic purchased on android need to buy again on iOS!

Post by LSlowak » Thu Jul 27, 2017 6:37 am

Hi krevvy,

I have sent you a private message.
Please let me have your feedback via eMail.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

krevvy
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Re: Cubase ic purchased on android need to buy again on iOS!

Post by krevvy » Thu Jul 27, 2017 7:23 am

Thanks very much! Info sent

Regards
Garry

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LSlowak
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Re: Cubase ic purchased on android need to buy again on iOS!

Post by LSlowak » Thu Jul 27, 2017 7:35 am

Hi Garry,

Thanks for your eMail, replied already...

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

krevvy
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Posts: 116
Joined: Sun Jan 04, 2015 6:24 pm
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Re: Cubase ic purchased on android need to buy again on iOS!

Post by krevvy » Thu Jul 27, 2017 12:42 pm

Great work.. that's so much for resolving.

Garry

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