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ratings reseted after update

Posted: Thu Jul 12, 2012 9:46 am
by milamu
Hi all,

after installing Padshop pro all my ratings from the original Padshopsounds are reseted.(3###)
I rated all my padshopsounds and now i start again? (Same in Retrologue)
Anybody else?

Thanks, Mike

Re: ratings reseted after update

Posted: Fri Jul 13, 2012 8:20 am
by Puma0382
Hello Mike - sorry to read of this; I'd be really cheesed off if this had happened to me...!

I hadn't tagged any of the sounds prior to the update so can't confirm unfortunately. Give it a few days, see if you get some response here; but, it won't hurt to raise a support ticket (via MySteinberg) to get SB's view.

Maybe there's something that could/should have been done by the user beforehand, to safeguard those ratings, yet not detailed anywhere..? (maybe I'm missing something..!)

Bob

Re: ratings reseted after update

Posted: Fri Jul 27, 2012 4:18 pm
by jim99
Same thing after update to Padshop 1.1: all my ratings are reseted to "***" :cry:

Re: ratings reseted after update

Posted: Sat Jul 28, 2012 6:08 pm
by milamu
Hi jim99, which version of Cubase do you have? I have 6.5.0 on OSX 10.6.8

I have a supportticket about this question since two weeks, no answer!

Gr, Mike

Re: ratings reseted after update

Posted: Sun Jul 29, 2012 7:03 pm
by jim99
milamu wrote:Hi jim99, which version of Cubase do you have? I have 6.5.0 on OSX 10.6.8

I have a supportticket about this question since two weeks, no answer!

Gr, Mike
OS X 10.7.4
Cubase 6.5.0

Re: ratings reseted after update

Posted: Wed Aug 01, 2012 3:03 pm
by milamu
After 2,5 weeks I became this answer from Steinberg support:

"Hereby sound or performance should not be affected"

???

MIke

Re: ratings reseted after update

Posted: Mon Aug 13, 2012 5:19 am
by sidfrancis
ouch...nice answer... :evil: ;-(

I do not hope that all my rating will be gone with the next update. Anyone a clue where these are stored?

Re: ratings reseted after update

Posted: Mon Aug 13, 2012 7:20 am
by milamu
On OSX:
User/Library/Preferences/Padshop(Retrologue)

I copied these folders, but not sure, if it will work, if i have to restore my ratings.

Mike