UR interfaces audio drop outs (follow-up thread)

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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ntsarb
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Re: UR interfaces audio drop outs (follow-up thread)

Post by ntsarb » Wed Jan 03, 2018 9:29 am

Stefgro wrote:
Wed Jan 03, 2018 1:49 am
I have dropouts on my PC, and also on our two laptops with my new UR22MkII.

I have given up, and will now try to get a refund or swap out the Steinberg with i.e. an Audient ID14.

I'm getting too old for this, spending hours on fault-finding just because Steinberg don't know how to make it work.
If possible, please let us know whether the Audient ID14 suffers from the same issue or not. Yamaha (the creator of the UR series interfaces) has implied that dropouts are due to a computer related issue, in which case all USB audio interfaces would suffer.

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Re: UR interfaces audio drop outs (follow-up thread)

Post by igorb1 » Thu Jan 04, 2018 6:49 am

****ntsarb-If possible, please let us know whether the Audient ID14 suffers from the same issue *****
It`s done already lots of times. Quet a few people here gave up with UR and switched to other interfaces, Audient ect.
On page 3 yukele switched to ID14. Same page fatar7601 got Focusrite. Page 4-Soapmak3r, ericdl-Focusrite, on page 5 Zet borrowed focusrite, my friend did the same-that`s 3 pages only, and all of this people have no issues with other interfaces .Sorry, I`m too lazy to go from page 5 to the end, but there should be some more))))

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Re: UR interfaces audio drop outs (follow-up thread)

Post by jimmys69 » Thu Jan 04, 2018 7:08 am

It is disappointing that there was such a delay in making sure the UR series interfaces worked for everyone. I am sure there are reasons above and beyond what we know. I was not about to start over with interfaces from a computer build. I made it happen for myself.

I feel for those who just bought an interface with the hopes of it working correctly on their system. It should!!! This should never have been an issue for anyone...
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

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Ed Doll
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Re: UR interfaces audio drop outs (follow-up thread)

Post by Ed Doll » Thu Jan 04, 2018 8:28 am

jimmys69 wrote:
Thu Jan 04, 2018 7:08 am
I feel for those who just bought an interface with the hopes of it working correctly on their system. It should!!! This should never have been an issue for anyone...
Indeed - just like graphics cards, hard disks, RAM, etc. - but sometimes hardware fails or doesn't live up to its expectations. That is why there are updates for almost every hardware component out there, that's why there are certified RAM modules for motherboards and that's why some companies even support specific hardware setups only. This thread has been visible for many months and everyone having issues to some extend joined in. It doesn't mean that the UR series works flawlessly. We have been trying to address the discussed issue and the result is the latest driver with its advanced settings enabling support and users to test different settings. It is just that the UR series has been and still is very successful and there are hundreds of thousands of customers using the devices (plus the CI interfaces) which hopefully puts things into perspective. Again, we do care and we will continue to optimize the drivers but on the vast majority of systems they just work.

This is why I am closing this thread now. It's grown too big to be really useful. Users affected by dropouts should contact the support directly and individually.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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