UR interfaces audio drop outs (follow-up thread)

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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inplanto
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Re: UR interfaces audio drop outs (follow-up thread)

Post by inplanto » Thu Dec 08, 2016 10:01 pm

Bought UR22 mkII because of the low price and have got this issue. In my case drop-outs is really unpredictable and depends on a God's will I guess. But they are happend when CPU is under big but very short load, for example opening a new tab in Chrome. Also some USB-ports works disgusting with UR22mkII.

Here some of my specs:

Image

List of actions:

1. USB Driver reinstalled - no effect
2. USB port changed - smooth effect
3. BIOS updated - almost no effect
4. All the stuff about energy saving features is done - no effect
5. Removed all other USB devices except keyboard/mouse - no effect

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Re: UR interfaces audio drop outs (follow-up thread)

Post by Soapmak3r » Fri Dec 09, 2016 4:44 am

I tried connecting to a mains powered USB hub, and while initial tests seemed positive, the drop-outs still occur.

I'll try all available USB 2 ports and see if any of them make any difference and report back. It will take a while though.
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Re: UR interfaces audio drop outs (follow-up thread)

Post by inplanto » Fri Dec 09, 2016 8:37 am

Cool! No post here, thanx!

So I wouldn't write a lot, I will just say - I have such problem too.

UPDATE - Too long for moderating. But anyway - finally post here, excuse me.
Last edited by inplanto on Fri Dec 09, 2016 11:42 am, edited 1 time in total.

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Re: UR interfaces audio drop outs (follow-up thread)

Post by Soapmak3r » Fri Dec 09, 2016 9:36 am

Limit is 3 attachments, but there was another LatencyMon check at 512 samples. All clear. Zero spikes or issues.

The reality when running Cubase though, is that the minimum working rate is 128 samples, which is double the workable, stable rate I had in Win7 and Win8.

This is 100% a Steinberg/Yamaha USB driver problem. 6 months and no fix and no communication or acknowledgement of the issue is not really acceptable at all.
Attachments
DPC Dec 2016 - 128 samples.PNG
DPC Latency result - 128 samples
(31.15 KiB) Not downloaded yet
DPC Dec 2016 - 96 samples.PNG
DPC Latency result - 96 samples
(34.74 KiB) Not downloaded yet
DPC Dec 2016 - 64 samples.PNG
DPC Latency result - 64 samples
(36.6 KiB) Not downloaded yet
Core i7 8700
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Antelope Zen Tour audio interface/Focal Alpha 80s/Slate digital VMS/Kemper

Win10 Pro 64bit. MacOS High Sierra. Cubase Pro 9.5

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Re: UR interfaces audio drop outs (follow-up thread)

Post by inplanto » Mon Dec 12, 2016 7:02 pm

Some news:

I have reinstall Windows, now Win7 SP1 and connect AHCI to my S.M.A.R.T. compatible HDDs. Now it's working much better. But still there are drop outs which depends on CPU load and also on some unpredictable things.

Is anybody have older versions of installer? Maybe there are major bugs in this etiration?

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Re: UR interfaces audio drop outs (follow-up thread)

Post by inplanto » Mon Dec 12, 2016 7:38 pm

OOOOPSS

There is no x64 USB Drivers. But I installed x64, that's for sure! what's wrong?

Image
Image

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Re: UR interfaces audio drop outs (follow-up thread)

Post by Zet » Wed Dec 14, 2016 2:23 am

@Inplanto: Don't check whether the software is 64 bit. Go into your Windows Device Manager and get the driver information there. If the Yamaha 1.9.9 driver is 64bit, you're good. :)

Hello everybody,
it seems I should have looked more in depth for problems of this audio device, since I, too, suffer from seemingly random audio drop-outs. It seems to me that the UR22 has problems with an AMD chipset, mostly a Phenom II X4. I'm having an older system and plan to upgrade in the foreseeable future, but for the moment it's what I mostly use.
My windows system I am using has

Windows 10 Pro 64bit
AMD Phenom II X4 940 3000MHz
Gigabyte GA-MA770-UD3
8GB DDR2 RAM
Radeon R9 270X

I haven't tried out all of the possible solutions, but what I did so far was:

Tried to plug the UR22 into different USB back ports from the PC - Some were AWFUL and I couldn't even play a wave file properly, others work with the occasional drop outs
Tried to plug the card into a USB port of a PCI USB card - Same effect as in the "good" port on the back
Used an external power adapter to power up the card - no difference whatsoever
Removed everything else from the USB ports except for keyboard, mouse and the card - no difference

Firmware and drivers are up to date.

I realized that the dropouts seem to happen randomly but they happen more often under certain circumstances. I don't use my system solely for audio production, but also for gaming and streaming. A reason why I bought this card was to use my XLR microphone as a stream microphone. I noticed that when I ran OBS Studio(a popular streaming and screen recording software) on the side, the dropouts happened to be more frequently up to making playing games unbearable. Especially when the game is a tad more demanding for the processor and GPU.
For example, I started Playdead's INSIDE and opened Open Broadcaster Software to capture the game. Even without recording a video or streaming, just with the preview open, the audio started to drop out extremely frequently, with all other USB devices removed.



I really like this card and its build quality; I didn't have any trouble while using it on my Mac, which instantly made me believe this was some sort of bad chipset combination.

I know that AMD is not at the front of the market with its processors and many professionals don't use their hardware. I plan on getting an Intel for my next machine as well. However, the lack of support for AMD chipsets makes me really angry and sad. Reading through this thread, interfaces from other manufacturers, heck, even my horrible TASCAM one that I used for way too long, have less trouble. You shouldn't have to reconfigure your whole system via BIOS when other manufacturers just seem to get it right.

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Re: UR interfaces audio drop outs (follow-up thread)

Post by inplanto » Thu Dec 15, 2016 2:29 pm

Zet wrote:@Inplanto: Don't check whether the software is 64 bit. Go into your Windows Device Manager and get the driver information there. If the Yamaha 1.9.9 driver is 64bit, you're good. :)

Hello everybody,
it seems I should have looked more in depth for problems of this audio device, since I, too, suffer from seemingly random audio drop-outs. It seems to me that the UR22 has problems with an AMD chipset, mostly a Phenom II X4. I'm having an older system and plan to upgrade in the foreseeable future, but for the moment it's what I mostly use.
My windows system I am using has

Windows 10 Pro 64bit
AMD Phenom II X4 940 3000MHz
Gigabyte GA-MA770-UD3
8GB DDR2 RAM
Radeon R9 270X

I haven't tried out all of the possible solutions, but what I did so far was:

Tried to plug the UR22 into different USB back ports from the PC - Some were AWFUL and I couldn't even play a wave file properly, others work with the occasional drop outs
Tried to plug the card into a USB port of a PCI USB card - Same effect as in the "good" port on the back
Used an external power adapter to power up the card - no difference whatsoever
Removed everything else from the USB ports except for keyboard, mouse and the card - no difference

Firmware and drivers are up to date.

I realized that the dropouts seem to happen randomly but they happen more often under certain circumstances. I don't use my system solely for audio production, but also for gaming and streaming. A reason why I bought this card was to use my XLR microphone as a stream microphone. I noticed that when I ran OBS Studio(a popular streaming and screen recording software) on the side, the dropouts happened to be more frequently up to making playing games unbearable. Especially when the game is a tad more demanding for the processor and GPU.
For example, I started Playdead's INSIDE and opened Open Broadcaster Software to capture the game. Even without recording a video or streaming, just with the preview open, the audio started to drop out extremely frequently, with all other USB devices removed.



I really like this card and its build quality; I didn't have any trouble while using it on my Mac, which instantly made me believe this was some sort of bad chipset combination.

I know that AMD is not at the front of the market with its processors and many professionals don't use their hardware. I plan on getting an Intel for my next machine as well. However, the lack of support for AMD chipsets makes me really angry and sad. Reading through this thread, interfaces from other manufacturers, heck, even my horrible TASCAM one that I used for way too long, have less trouble. You shouldn't have to reconfigure your whole system via BIOS when other manufacturers just seem to get it right.
You are absolutely right, I figured out that that UR22 dropping out when cpu having big load for couple of miliseconds. I am from poor country and my PC really old, upgrade is about 350$ but I really satisfied with my speed of my pc and etc. Why should I pay 350$ more to make UR22 work???

So I said bye-bye to UR22MKII and bought 2i4 2nd GEN. There also was some problems but I spend 20 minutes to figure out what's wrong instead of 5 DAYS OF MY LIFE.. FFFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUU

And here is some compariosn:
-2i4 has much better sound as on main out put as on headphones. Much better, without strange distorions and low volume
-it's no so heavy
-it's easily swich freq. rate and sampling rate. I don't need to switch it off and on

Dear Steinberg, you've lost really good customer and many others to which one I will tell about all my 5 days of nightmare. I hope your team sleep well. Also best regards to YAMAHA!

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Re: UR interfaces audio drop outs (follow-up thread)

Post by Zet » Sat Dec 17, 2016 2:38 am

After carefully reading through this whole thread, I realized, people with both Intel and AMD processors as well as nVidia and AMD GPU cards have the same problems. I am currently trying to reliably recreate this problem with standard software, no luck so far. Has anyone here (if anyone is still here and not everybody has left their Yamaha card for good) gotten the audio drop outs with a CPU/GPU stress test? I was certain, it had to be a GPU, maybe even a DirectX related problem.

It's weird, because I sit here, HOPING for the card to get its audio drop outs but they don't happen, even if I have both a CPU and a GPU stress test running in the background and all is going on smooth.

I have also borrowed a Scarlett 2i2 for testing and verification purposes, this card works like a charm.

The only thing that is easily recreatable is opening a game in full screen mode and alt-tabbing out of it. Minimizing the window always causes audio drop outs, sometimes maximizing it does, too.

Still, the only other way for me to reliably recreate this problem is to start OBS and run a somehwat graphically demanding game at the same time. Doesn't even need to be that demanding. But for this "recreation" it's easy to point the finger to the evil OpenSource software even though with other audio cards this problems do not occur. :(

I'll keep looking for recreations, I'll let you know when I found a method.

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Re: UR interfaces audio drop outs (follow-up thread)

Post by robw » Sat Dec 17, 2016 12:06 pm

I have recently been rolling back Yamaha-Steinberg USB driver versions starting at 1.9.9 and going backwards to the oldest version with Windows 10 support. Turns out on my Cubase 8.5.20 and UR44 setup 1.9.5 and 1.9.6 both work okay but 1.9.8 and 1.9.9 both have major issues with peak real time VST problems (but oddly enough I don't get audio drop outs but I can't render out audio as Cubase stops when the peak occurs).

I'm currently investigating this with Steinberg support.
Cubase 10 | Steinberg UR44 | Korg Kronos X
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Re: UR interfaces audio drop outs (follow-up thread)

Post by Zet » Sat Dec 17, 2016 2:40 pm

How do I roll back the drivers? I found a way to download the older driver files up until 1.9.6 but Windows won't let them install me since it claims, a newer version is installed on the system already although I have deleted all of the old files and even some in the registry. I'd also greatly appreciate an installer for 1.9.5. :)

Edit: Nevermind, I didn't know you could simply run the setup.exe of the current version again. Still would love to try out 1.9.5 :)

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Re: UR interfaces audio drop outs (follow-up thread)

Post by DonGrappo » Sat Dec 17, 2016 3:55 pm

hi
you have to uninstall the driver first. the uninstaller is part of the driver files, like the read-me text etc.. then reboot your system and install the driver you like.
on the steinberg page you´ll find a selection oft old drivers, on the yamaha homepage you can get all older versions.
greeting

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Re: UR interfaces audio drop outs (follow-up thread)

Post by robw » Sun Dec 18, 2016 3:37 am

Driver 1.9.5 can be found in the older Tools for UR44 2.11 download. There's a driver folder in there with a setup.exe for just the driver.

I did my roll back by installing the latest UR44 Tools (with 1.9.9 driver) and just used Programs and Features to uninstall the Yamaha Steinberg USB driver (not the tools). I can then run any of the available Drivers downloaded. They all work with the same UR44 Tools.

What I would really like to understand, and so does Steinberg support, is why the latest drivers have such a dramatic change on performance on my system.

i'd also like to know if Driver 1.9.5 can work with Cubase 9.0. I'm currently not upgrading because its a bit of a lottery as to whether or not anything will continue to work with each upgrade. That said, seems lots of folks are reporting better stability with Cubase 9.0.
Cubase 10 | Steinberg UR44 | Korg Kronos X
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Re: UR interfaces audio drop outs (follow-up thread)

Post by Flying Duck » Wed Dec 28, 2016 2:35 pm

I bought a UR22mkII for Christmas, but unfortunately I am having the same problems with audio drop outs as described in earlier posts.

Operating system: Windows 10 Pro 64-bit Version 1607
CPU: AMD Athlon 64 X2 Dual Core 5200+ 2,7 GHz
RAM: 4,00 GB
Mainboard: Gigabyte GA-MA69GM-S2H
Graphics: AMD Radeon HD 5450, PCIe, 1024 MB DDR3
Audio interface with driver version: UR22 mkII, Firmware 1.03, Driver 1.9.9.1

However, when testing the audio playback on my ultraportable ASUS Transformer Book T100 it’s working perfect without any dropouts. But it’s not an alternative to actually use due to the small screen size and limited performance.

Operating system: Windows 10 Pro 32-bit Version 1607
CPU: Intel Atom Quadcore Z3740 1.33 GHz
RAM: 2,00 GB
Mainboard: ?
Graphics: Integrated Intel HD Grapics.
Audio interface with driver version: UR22 mkII, Firmware 1.03, Driver 1.9.9.1

This was a Christmas gift to my kids and as an old Cubase/Steinberg user I was looking forward to teaching the kids. However, this system is impossible to use due to the constant audio drop outs. In the store where I bought the product they did not believe there is any point in testing with another copy, and I really don’t have time to wait for a possible solution that might turn up sometime in the future. So, I have to return it and look for an alternative. Very sad indeed.

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Re: UR interfaces audio drop outs (follow-up thread)

Post by forstik » Mon Jan 02, 2017 6:44 pm

inplanto wrote:
Zet wrote:So I said bye-bye to UR22MKII and bought 2i4 2nd GEN. There also was some problems but I spend 20 minutes to figure out what's wrong instead of 5 DAYS OF MY LIFE.. FFFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUU

And here is some compariosn:
-2i4 has much better sound as on main out put as on headphones. Much better, without strange distorions and low volume
-it's no so heavy
-it's easily swich freq. rate and sampling rate. I don't need to switch it off and on

Dear Steinberg, you've lost really good customer and many others to which one I will tell about all my 5 days of nightmare. I hope your team sleep well. Also best regards to YAMAHA!
Exactly what I am seriously considering. Steinberg customer support is NON-EXISTANT. I wanted to solve the problem by rolling back the older drivers and guess what....the driver did not uninstall completely and the older dirver refuses to install because there is apparently a newer version installed. What a joke! Now the UR-22 mkII is an expensive paperweight.

EDIT: BTW, my system is the following:
i7 6700K stable overclock to 4.8 Ghz (Skylake)
16 GB DDR4 RAM
eVga GeForce GTX 1070 everclocked HARD
SSD Samsung 250 GB
custom watercooling loop
old ASUS XONAR DX replacing the crappy Steinberg UR-22 mkII
Windows 7 Ultimate 64-bit

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Re: UR interfaces audio drop outs (follow-up thread)

Post by FR33M4N » Mon Jan 02, 2017 11:07 pm

Count me in...
Also recently tried my luck with UR824... and could not get rid of the dropouts.
Tried everything I read in these two threads and what I could find floating around in the internet.

Different USB Ports and Cables
Different Yamaha Steinberg USB Drivers
Changed stuff around in BIOS/UEFI for days
Updated all motherboard drivers.. even flashed a BIOS update
Bought a cheap AMD graphics card just to check if my NVIDIA is the problem
Bought a PCIe USB card
Switched around PCIe stuff to check for irq troubles
....
I really wanted this interface to work... Not a chance... Some changes made it worse, but none made it better...
Took me 3 complete days plus some money to basically get back to where I started. I'm out of ideas and patience now.
Will have to try Presonus Studio 192 USB3

Hardware: Intel i7-5820K 32GB DDR4 RAM || Gigabyte X99 UD4 || Nvidia GTX 750 passive || Steinberg UR824 (i wish!) || M-Audio Axiom || UAD2 Octo, UAD2 Duo
Software: Win10 64 || Cubase Pro (latest beta) (64) || Wavelab (latest official version) (64)
Audio Tutorials (in German): https://www.youtube.com/user/FMNxMusic

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Re: UR interfaces audio drop outs (follow-up thread)

Post by Soapmak3r » Thu Jan 05, 2017 12:36 am

Steinberg...Your silence (and complete lack of any kind of driver update since July 2016) is deafening.
Core i7 8700
32GB DDR4 2666 RAM
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Re: UR interfaces audio drop outs (follow-up thread)

Post by DimitriSt » Thu Jan 05, 2017 11:02 am

Well I'm done, I'm RMAing. Just updated to Win10, the dropouts are so severe that I often don't get any kind of audio output for minutes, everything I tried to correct the issue made things even worse; and it has to be said, I won't cut EVERY functionality off my computer to get an audio unit to work, as afaik it's not normal to have to come to such ends. This was my first Steinberg purchase, and I'm afraid this might be the last, when I see how passive you look on an issue that hits a part of your customers.

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Re: UR interfaces audio drop outs (follow-up thread)

Post by FR33M4N » Thu Jan 05, 2017 7:23 pm

a little follow up...
I'm sorry to have to tell that the Presonus Studio 192 indeed works flawlessly with my computer. On the other hand I'm of course very happy to have found an alternative interface that also has two ADAT ports, which was crucial to my studio upgrade and the main reason why I wanted to trade my trusty MR816 in the first place.

Don't get me wrong I still think the UR824 is a good piece of kit and it did perform well, except that on my system it just could not maintain an uninterrupted stream of audio data.
So my advice for everybody that suffers this problem has to be to replace the unit with one of another vendor. Chances are that it just works straight away, sparing you the headaches of fiddling with your system. Some components simply do not go well together.

I just hope that Steinberg does not morph into one of those companies (won't mention any names... Avid!), whose stuff only tends to work on the exact same computer model and OS version it was programmed on ;-)

kind regards and the best of luck

heads-up btw:
Cubase Pro seems to have the same audio drop out issues on certain systems (including mine), where even in a lightly loaded session the ASIO Meter will occasionally peak to 100% out of nowhere, resulting in an audio drop out... cross-checked with Reaper where I used the same bunch of Plugins and Instruments and not one drop out occurred in a session with a steady ASIO load over 75%.
Audio Tutorials (in German): https://www.youtube.com/user/FMNxMusic

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Re: UR interfaces audio drop outs (follow-up thread)

Post by robw » Fri Jan 06, 2017 6:18 am

Thank you FR33M4N for following up on your alternate vendor solution that just works.

That about nails it for me - I've managed to get my system stable enough for my purposes at Cubase 8.5.20 and UR 44 driver 1.9.5. There will be no further upgrades on the Steinberg side (aka Cubase 9), until Steinberg actually fix the problem that is clearly in their UR driver and Cubase (or some combination thereof - UR driver 1.9.9 completely fails on my system with that being the ONLY change -> it is a driver issue so far as that test can tell).

I've logged a support request and had follow up from Steinberg just prior to Christmas. This has included performance traces for their analysis. I'm yet to have feedback on those traces but with Christmas and New Years that isn't a huge surprise. My hope if I, and all the others having issues, will get some updated drivers that work soon.

I also PM'd Ed Doll who started this thread because the silence from Steinberg and Yamaha is very long and very unhelpful. No reply yet but perhaps he's enjoying a Christmas break.

I'm hopeful we can continue to lobby via this forum to get the issue resolved so this UR kit can actually work again. It's pretty poor to leave it in silence for this long.

Next time I have some cash to change my DAW setup it may need to be a complete change.
Cubase 10 | Steinberg UR44 | Korg Kronos X
Intel i9 9900K | ASUS Z370 | 64 Gigs RAM | NVIDIA RTX2080
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Re: UR interfaces audio drop outs (follow-up thread)

Post by Soapmak3r » Sat Jan 07, 2017 4:37 pm

I may have actually, finally found the cause of this issue and fixed it (on Windows based machines anyway!)

Open up control panel. Go to Device manager. Extend the tree for 'Universal Serial Bus Controllers'. Right click on each entry that ends with 'Hub' and select 'properties'. The select the 'Power management' tab with the properties window, and deselect 'Allow the computer to turn off this device to save power'.

Do this for the 'root hub' and the other entries that end with 'hub'. So far, so good. No (unusual) ASIO spikes and no audio drop-outs (yet!).
Worth a try. If the problem returns...So will I.
Core i7 8700
32GB DDR4 2666 RAM
Antelope Zen Tour audio interface/Focal Alpha 80s/Slate digital VMS/Kemper

Win10 Pro 64bit. MacOS High Sierra. Cubase Pro 9.5

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Re: UR interfaces audio drop outs (follow-up thread)

Post by rumlee » Sat Jan 07, 2017 4:46 pm

Ed Doll wrote:Hi all,
This thread is supposed to be a follow-up to the one that has been going on for some months now. You can still find that one here

Issue
The UR interfaces can suffer from audio drop outs on certain systems.

Possible Solutions
Update the Yamaha Steinberg USB Driver to the latest version. The driver is compatible with all UR interfaces.

Increase the ASIO buffer size to see whether this has a positive impact on the overall performance.

Update all component drivers and the operating system to the latest available versions.

Make sure to disable anything that can have a negative effect on real time audio operation:
  • Disable Hyper-Threading if your CPU supports it.
    Disable advanced power-saving and dynamic performance options for your CPU. This usually needs to be done in the BIOS or UEFI of your computer and includes Enhanced Intel SpeedStep (EIST), AMD Cool 'n' Quiet, Intel Turbo Boost, and AMD Turbo CORE.
    Disable C-States in the BIOS/UEFI, if your computer's BIOS/UEFI gives you this option. C-States allow your CPU to sleep when idle, which may interfere with real-time applications such as audio. This option is often called "Disable CPU Idle State for Power Saving" in the BIOS/UEFI.
    Disable core parking if applicable
    Disable anything that is not essential to your work at that point: WIFI, Bluetooth, web cams and other components connected or built-in
Especially for the bus powered UR interfaces (UR12, UR22, UR22mkII) the power supply/consumption via the USB port may lead to drop outs.
If you use a desktop system, please use USB ports that are connected to the mainboard directly. Usually, these ports on the back offer a more stable power supply to the connected hardware.
If you have an active USB hub at hand, please connect the UR interface to that USB hub
Try all available USB ports on the system.
Try USB 2.0 and USB 3.0 ports. Sometimes, the mode can be switched in the UEFI.
Try a USB 2.0 PCIe controller card.
Try a different USB cable! Some users (thanks Draco and Reppiks) had success using a different cable. The shorter, the better. See this post for details.

Some users reported specific mainboards/chipsets are prone to these issues. Some X99 and Z97 based systems (e.g. Asrock boards) seem to be among them. If possible, try a different system for a test run to see whether you get audio drop outs there as well.

Try to avoid using old PCI cards. Some users had success by replacing old PCI cards (e.g. network cards) with modern PCIe based cards.

If you have the chance to use a different graphic card, this is also worth a try.

If none of the above helped to solve the audio drop out issues, please report back here and include all necessary information on your system (best solution would be to include it in your signature):
Operating system
CPU
RAM
Mainboard
Audio interface with driver version

Without this information, we cannot continue with our investigations!

For most customers, the UR interfaces work reliably without drop outs but our intention is to find solutions for our customers that still suffer from these drop outs even after the Yamaha Steinberg USB driver update to version 1.9.8. Unfortunately, with so many components and drivers involved, it not always possible to find a solution right away. So thank you for your patience and your efforts!

Cheers,
Ed
You write "Disable Hyper-Threading if your CPU supports it". Shouldn't this only be done, if the CPU is older than i7?
Cubase Pro 8.5.30, Wavelab Elements 9.0.35, Win 10 64 bit, cpu - Core i7-6700K 4 x 4 ghz quad core, DDR4-2666 32 GB RAM kingston hyperx fury, Nvidia Asus GTX 980 4 GB STRIX, SSD Samsung 950 pro 512 GB, SSD Samsung 850 EVO 500 GB, Seagate 1000 GB 7200rpm, Presonus Studio 192 interface + many VSTs...

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Re: UR interfaces audio drop outs (follow-up thread)

Post by Soapmak3r » Sat Jan 07, 2017 6:05 pm

rumlee wrote:
You write "Disable Hyper-Threading if your CPU supports it". Shouldn't this only be done, if the CPU is older than i7?
You shouldn't be doing it at all. It will not only cripple the performance of the CPU (i7 or otherwise), it will also be detected as a hardware change by various DRM services associated with plug-ins and virtual instruments (like Native Instruments, for example) which will then cause you to have to completely reinstall hundreds of gigabytes of software and completely waste hours of your life, for nothing, because disabling hyper-threading will not solve this issue.
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rumlee
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Re: UR interfaces audio drop outs (follow-up thread)

Post by rumlee » Sat Jan 07, 2017 6:20 pm

Soapmak3r wrote:
rumlee wrote:
You write "Disable Hyper-Threading if your CPU supports it". Shouldn't this only be done, if the CPU is older than i7?
You shouldn't be doing it at all. It will not only cripple the performance of the CPU (i7 or otherwise), it will also be detected as a hardware change by various DRM services associated with plug-ins and virtual instruments (like Native Instruments, for example) which will then cause you to have to completely reinstall hundreds of gigabytes of software and completely waste hours of your life, for nothing, because disabling hyper-threading will not solve this issue.
okay i keep mine enabled then :-)
Cubase Pro 8.5.30, Wavelab Elements 9.0.35, Win 10 64 bit, cpu - Core i7-6700K 4 x 4 ghz quad core, DDR4-2666 32 GB RAM kingston hyperx fury, Nvidia Asus GTX 980 4 GB STRIX, SSD Samsung 950 pro 512 GB, SSD Samsung 850 EVO 500 GB, Seagate 1000 GB 7200rpm, Presonus Studio 192 interface + many VSTs...

jimmys69
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Re: UR interfaces audio drop outs (follow-up thread)

Post by jimmys69 » Sun Jan 08, 2017 4:17 am

What I have found is that there are certain hardware configurations that do cause issues. More with the lower cost units (by the posts on this thread) but that could be because of the amount individuals pay or take the time to investigate their computer builds. But...

Now do not get me wrong, I agree that Steinberg should be taking the time to fix those issues for all, and make suggestions as to what is known to work. At least they must have some insight into this...

I early on expressed dropouts with my two UR824's. A previous thread to this 'Follow Up' version. They had worked perfectly on a previous build. That system needed a re-build so I bought/built what I thought was a solid system ($1800.00 WIndows based setup-$2300 after re-rebuild caused by the drop-out issue). Went through everything to try to fix that could be done. It ended being starting over with a different MOBO that solved it. There is something to be said there. Whether chipset or USB controllers.... No input back from Steinberg. That sucks.

So the interfaces work great. But not on some systems. Knowing the reason why from the developer of the interface would seem to be an obvious request. Well for some reason that just does not happen... So we get these.

I personally would suggest to any member that has issue with a Steinberg interface that does not work with your system: Return it for a refund or rebuild your system with different hardware. The fixes just do not work in most cases.

Sorry Steinberg, I love my UR824's on my system, but it took countless hours and a rebuild to get there. Not steering away people from your products, but if you won't take the time to explain why it doesn't work for them, well then you don't need their business.

I am a proud and loyal user of Cubase since Cubase 4 and love my UR824's. It just sucks to see other users not happy... :(
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