UR44 needs a new driver

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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cd303
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UR44 needs a new driver

Post by cd303 » Thu Oct 25, 2018 9:00 am

Was trying to contact Steinberg directly but it keeps redirecting me to distributors.

Just wanted to let the company know that the UR44 needs a new osx / mac driver. I recognize the issue, cracking and popping and jumpy CPU bar in Ableton, and overheating. Seems to come up more when the puter has been on awhile (few days, sleep mode etc) and ableton has been open.

Been about 2 years since the last driver, so this is pretty normal for a mac. Update always fixes it.

Bit of a drag because just working with some new plugs I purchased this month.

Great little Audio Interface though, still chugging along.

If someone from the company can let me know they got the message and it's being worked on.

Thanks for helping out.

Christian

cd303
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Re: UR44 needs a new driver

Post by cd303 » Thu Oct 25, 2018 9:56 am

I meant to attach my specs, but i guess i cant upload a graphic,

OS X Siera 10.12.6

i7 2,93

16 G ram

cd303
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Re: UR44 needs a new driver

Post by cd303 » Fri Nov 09, 2018 5:08 am

ok, so i saw they have a new driver but didnt update the software this time like normal....will be trying it this weekend.

https://www.steinberg.net/en/support/do ... river.html

is there any company support in here or only users? seems like someone from the company should be responding is they appreciate their customers.

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Re: UR44 needs a new driver

Post by cd303 » Sun Nov 25, 2018 6:12 pm

Update: this USB driver seemed to fix it for awhile, but now a few weeks later on an up to date iMac was in sleep mode for awhile, getting cracks and pops in Ableton 10 again after waking up the computer and restart the evening before. This never happened for a long time previously. Looks like the drivers still haven't been updated in a year or two. https://www.steinberg.net/en/support/do ... _ur44.html

Is there no support / Steinberg people around here?

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jaslan
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Re: UR44 needs a new driver

Post by jaslan » Sun Nov 25, 2018 6:37 pm

Cubase Pro 10. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Fishman TriplePlay. Komplete 11 Ultimate. Jamstix 4. Absolute VST3. 418 Carrier Landings.
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PeppaPig
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Re: UR44 needs a new driver

Post by PeppaPig » Sun Nov 25, 2018 8:52 pm

You're asking for trouble using sleep mode - a lot of drivers are buggy coming out of hibernation, shut the computer down when you're not using it - also turn all power saving frills off; To avoid clicks/pops etc. DAW computers should really be run at at maximum speed.
Cubase Pro 9.5, Pro9.0.20. WaveLab 9 EL. UA Apollo Quad FW, UA PCI Octo, UA Satelite Quad, Golden Audio pre73 DLX, Behringer ADA8200, Intel i7 6850x@4.2Ghz (6C/12T), Asus x99 Deluxe II, AMD 6450 HD, Windows 10 Pro, Samsung 860 and 850 SSDs, 64Gb RAM - Melodyne Studio, Komplete ultimate 11, Halion 6, GA,GA2,GA3,GA4 (+sp), OZ6, OZ7, OZ8 adv, Neutron Adv, BFD3, SoundToys rack, Panorama P1, M-Audio Oxygen, Yamaha YPP55 - outboard: PRO VLAII, Digitech Time machine RDS4000, 1950s Ferrograph Series 5, Mics: AKG C1000S, Rode NT2A and M5 pair, SE2200A, SE X1R, Fame-VT67 (cheap valve U67 clone), Heil PR20&PR22, Behringer Mic2200 used for reamping with a bit of nastiness!

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Re: UR44 needs a new driver

Post by cd303 » Thu Nov 29, 2018 3:46 am

jasian - thanks...the mac usb driver was updated in september and i updated it already, work a bit better, but after some time it starts to be the same.

PeppaPig - i have been using the UR44 for about 4 years now, sleep mode and everything (even up to a week!!....nice thing about macs). i7 with and SSD drive, so super fast, even for an older iMac. everytime i started getting pops in the past i just came to steinberg and there was an update that fixed it 100% (and yes, even with sleep mode...and always installed as directed).....so this is the first time i came and there was no update. i've been a computer power user for 20 years. so thats why i am here, because there is no update! :-) .....if only the message could get to steinberg somehow (thought it could in here, little surprising they don't have a peek in here once in awhile).....maybe i will have to call them. email would be easier though.

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Re: UR44 needs a new driver

Post by ebatalha » Sat Feb 09, 2019 7:16 am

I'm a happy user of a UR44, on Mac. My only concern it that by September of this year, at least, we need to have a new driver and software. Apple has stated many times that the 32bit support will end and I really hope Steinberg to be developing its 64bit driver and software already.
It's about time to move on guys.

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