UR44 needs a new driver

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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cd303
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UR44 needs a new driver

Post by cd303 » Thu Oct 25, 2018 9:00 am

Was trying to contact Steinberg directly but it keeps redirecting me to distributors.

Just wanted to let the company know that the UR44 needs a new osx / mac driver. I recognize the issue, cracking and popping and jumpy CPU bar in Ableton, and overheating. Seems to come up more when the puter has been on awhile (few days, sleep mode etc) and ableton has been open.

Been about 2 years since the last driver, so this is pretty normal for a mac. Update always fixes it.

Bit of a drag because just working with some new plugs I purchased this month.

Great little Audio Interface though, still chugging along.

If someone from the company can let me know they got the message and it's being worked on.

Thanks for helping out.

Christian

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Re: UR44 needs a new driver

Post by cd303 » Thu Oct 25, 2018 9:56 am

I meant to attach my specs, but i guess i cant upload a graphic,

OS X Siera 10.12.6

i7 2,93

16 G ram

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Re: UR44 needs a new driver

Post by cd303 » Fri Nov 09, 2018 5:08 am

ok, so i saw they have a new driver but didnt update the software this time like normal....will be trying it this weekend.

https://www.steinberg.net/en/support/do ... river.html

is there any company support in here or only users? seems like someone from the company should be responding is they appreciate their customers.

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Re: UR44 needs a new driver

Post by cd303 » Sun Nov 25, 2018 6:12 pm

Update: this USB driver seemed to fix it for awhile, but now a few weeks later on an up to date iMac was in sleep mode for awhile, getting cracks and pops in Ableton 10 again after waking up the computer and restart the evening before. This never happened for a long time previously. Looks like the drivers still haven't been updated in a year or two. https://www.steinberg.net/en/support/do ... _ur44.html

Is there no support / Steinberg people around here?

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Re: UR44 needs a new driver

Post by jaslan » Sun Nov 25, 2018 6:37 pm

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Re: UR44 needs a new driver

Post by PeppaPig » Sun Nov 25, 2018 8:52 pm

You're asking for trouble using sleep mode - a lot of drivers are buggy coming out of hibernation, shut the computer down when you're not using it - also turn all power saving frills off; To avoid clicks/pops etc. DAW computers should really be run at at maximum speed.
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Re: UR44 needs a new driver

Post by cd303 » Thu Nov 29, 2018 3:46 am

jasian - thanks...the mac usb driver was updated in september and i updated it already, work a bit better, but after some time it starts to be the same.

PeppaPig - i have been using the UR44 for about 4 years now, sleep mode and everything (even up to a week!!....nice thing about macs). i7 with and SSD drive, so super fast, even for an older iMac. everytime i started getting pops in the past i just came to steinberg and there was an update that fixed it 100% (and yes, even with sleep mode...and always installed as directed).....so this is the first time i came and there was no update. i've been a computer power user for 20 years. so thats why i am here, because there is no update! :-) .....if only the message could get to steinberg somehow (thought it could in here, little surprising they don't have a peek in here once in awhile).....maybe i will have to call them. email would be easier though.

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Re: UR44 needs a new driver

Post by ebatalha » Sat Feb 09, 2019 7:16 am

I'm a happy user of a UR44, on Mac. My only concern it that by September of this year, at least, we need to have a new driver and software. Apple has stated many times that the 32bit support will end and I really hope Steinberg to be developing its 64bit driver and software already.
It's about time to move on guys.

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Re: UR44 needs a new driver

Post by Robingardner » Fri Mar 08, 2019 4:34 am

cd303 wrote:
Thu Oct 25, 2018 9:56 am
I meant to attach my specs, but i guess i cant upload a graphic,

OS X Siera 10.12.6

i7 2,93

16 G ram
You can have that permanent if you want, it's easier for others to help if you have it there... To add it just look to the top right where it says your name, then click:

Name -> User Control Panel -> Profile -> Edit signature

then add the info about your OS, Audio Interface and DAW (or whatever you find is good info for others).

Yeah, I also agree to what others Before my replied with... Just shut down the Mac whenever you don't use it for longer period of times, etc. Computers never works good when combing back after long period of "sleep"... Better to shut it down and restart it instead...

/Regards, Robin
Computer, OS, RAM & Hdd: Acer (Predator Orion 9000) fulltower computer. Win10 Home, 64-bit. Intel core i-7, 16GB RAM. 256 GB SSD.
Audio Interface: Steinberg UR824
DAW: Cubase Pro 10
USB: All kinds up to SS (super speed).

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Re: UR44 needs a new driver

Post by jaslan » Fri Mar 08, 2019 12:25 pm

ebatalha wrote:
Sat Feb 09, 2019 7:16 am
I'm a happy user of a UR44, on Mac. My only concern it that by September of this year, at least, we need to have a new driver and software. Apple has stated many times that the 32bit support will end and I really hope Steinberg to be developing its 64bit driver and software already.
It's about time to move on guys.
I think you are confusing 64 bit sampling with 64 bit Operating System architecture... The UR is 64 bit OS compatible (and always has been, I think?).
Cubase Pro 10. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Fishman TriplePlay. Komplete 11 Ultimate. Jamstix 4. Absolute VST3. 418 Carrier Landings.
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Re: UR44 needs a new driver

Post by ebatalha » Sat Mar 09, 2019 9:37 am

No, I’m not confusing anything, just check your application’s list. Go to System Profile > Applications and you will see that it’s 32 bits.

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Re: UR44 needs a new driver

Post by jaslan » Sat Mar 09, 2019 8:28 pm

Sorry, I am using Windows which is all 64 bit. Wierd if Mac isn’t.
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Re: UR44 needs a new driver

Post by ebatalha » Sun Mar 10, 2019 3:40 am

Oh sorry, I feel bad for you and wish you luck.
I was hoping to get some professional feedback here… is this a place where Steinberg guys participate in or just a mere users community?!

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Re: UR44 needs a new driver

Post by jaslan » Sun Mar 10, 2019 12:30 pm

ebatalha wrote:
Sun Mar 10, 2019 3:40 am
Oh sorry, I feel bad for you and wish you luck.
No, don’t feel sorry...
What I mean is that the Windows drivers and tools for the UR are available in 64 bit so everything is good. No need to feel bad. :D It is strange if there aren’t 64 bit drivers available for Mac, especially considering 32 bit plug-in support in Cubase ended.
Some Steinberg employees and moderators will occasionally reply to topics but, mostly, this is a user driven forum. If you want official support, submit a support request via “MySteinberg”.
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Re: UR44 needs a new driver

Post by musiberti » Sun Mar 10, 2019 9:30 pm

The mac driver is 64 bit. Maybe you talk about the dsp mix app?
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Re: UR44 needs a new driver

Post by ebatalha » Mon Mar 11, 2019 2:29 am

Yes, I was talking about the DSPmix app, that also handles the driver… I miss the driverless things!

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Re: UR44 needs a new driver

Post by gasull » Mon Mar 25, 2019 7:39 pm

Yeah, I've been looking on the Steinberg support page for the UR44 compatibility with Mojave, and it still says testing - the support page was last updated late November 2018.
Put a ticket into support and they said a driver update would be ready late Feb. to mid-March 2019 - but no change to the hardware support page as of Mar. 25, 2019.
I would think this would be affecting sales by now - and this is from another thread in the forum:

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Re: ur44 worth buying in 2019?
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Post by alexherrero » Fri Mar 15, 2019 7:13 pm

Regarding Mac OS, full Mojave compatibility is still "Testing", and the last time the Steinberg page was updated was almost 4 months ago, when Mojave was released in September, and the first beta was available on July. I would not advise to buy something that is not fully compatible, just because it shows how Steinberg prioritize this particular device.
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Re: UR44 needs a new driver

Post by ebatalha » Tue Mar 26, 2019 10:53 pm

On the dspMixFx app, now, when I check for updates it gives an Internet Connection error. Is this also happening to you guys?
TIA

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Re: UR44 needs a new driver

Post by mlmmn » Wed Mar 27, 2019 10:06 am

ebatalha wrote:
Tue Mar 26, 2019 10:53 pm
On the dspMixFx app, now, when I check for updates it gives an Internet Connection error. Is this also happening to you guys?
TIA
Same here
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Re: UR44 needs a new driver

Post by jaslan » Wed Mar 27, 2019 11:47 pm

ebatalha wrote:
Tue Mar 26, 2019 10:53 pm
On the dspMixFx app, now, when I check for updates it gives an Internet Connection error. Is this also happening to you guys?
TIA
Also getting that error here and I am on Windows so it is probably an issue with the website where the updates are stored.
Cubase Pro 10. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Fishman TriplePlay. Komplete 11 Ultimate. Jamstix 4. Absolute VST3. 418 Carrier Landings.
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Re: UR44 needs a new driver

Post by ebatalha » Thu Mar 28, 2019 10:04 pm

jaslan wrote:
Wed Mar 27, 2019 11:47 pm
ebatalha wrote:
Tue Mar 26, 2019 10:53 pm
On the dspMixFx app, now, when I check for updates it gives an Internet Connection error. Is this also happening to you guys?
TIA
Also getting that error here and I am on Windows so it is probably an issue with the website where the updates are stored.
Makes sense! Hope they're getting ready for an update then! Thanks

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Re: UR44 needs a new driver

Post by alexherrero » Fri Mar 29, 2019 2:55 pm

ebatalha wrote:
Thu Mar 28, 2019 10:04 pm
jaslan wrote:
Wed Mar 27, 2019 11:47 pm
ebatalha wrote:
Tue Mar 26, 2019 10:53 pm
On the dspMixFx app, now, when I check for updates it gives an Internet Connection error. Is this also happening to you guys?
TIA
Also getting that error here and I am on Windows so it is probably an issue with the website where the updates are stored.
Makes sense! Hope they're getting ready for an update then! Thanks
Check the update and tell us how it works now.
MBP 2018 15" 32Gb RAM 2Tb SSD - Mojave 10.14.3 - Steinberg UR44 -

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Re: UR44 needs a new driver

Post by -steve- » Fri Mar 29, 2019 4:09 pm

independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
hp spectre x360 2018 | 16 Gb

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Re: UR44 needs a new driver

Post by ebatalha » Sat Mar 30, 2019 4:53 pm

Now we are talking!!! :)

EDIT: Talked too early… Logic can't open all of these new stuff installed from the new Tools update and all of these eLicenser things…
EDIT2: All of these new FX components open inside dspMixFx app without any issue but Logic can't open them.

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