Windows 10 Updates/TOOLS for UR: 'Preparing to install' issue

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Ed Doll
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Windows 10 Updates/TOOLS for UR: 'Preparing to install' issue

Post by Ed Doll » Fri Oct 20, 2017 6:02 am

Dear customers,

We have created a Help Center article on the issue that has been reported a couple of times now and that prevents the TOOLS for UR from working properly after the update to the latest Windows 10 release.

Have a look at the Help Center article for details and the workaround:
https://helpcenter.steinberg.de/hc/en-u ... o-install-
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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JPJ
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Re: Windows 10 Fall Creators/TOOLS for UR: 'Preparing to install' issue

Post by JPJ » Sun Dec 17, 2017 6:57 pm

The 'Preparing to Install' issue also shows up for MuseScore and the latest version of the driver (1.9.11) solves the issue ... providing you first install the Fall Creators update and only then (re-)install the driver.
Last edited by JPJ on Mon Dec 18, 2017 10:29 pm, edited 1 time in total.

rommelsharma
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Re: Windows 10 Fall Creators/TOOLS for UR: 'Preparing to install' issue

Post by rommelsharma » Fri Dec 29, 2017 8:51 pm

PreparingToInstall_UR242Ext.PNG
(48.01 KiB) Not downloaded yet
I am also seeing the same issue after latest Win 10 update and cannot get to start Cubase Elements 9 with UR242 audio interface. Following these instructions solved my problem, thanks.

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Re: Windows 10 Fall Creators/TOOLS for UR: 'Preparing to install' issue

Post by THE_PUDDING » Mon Feb 19, 2018 9:54 am

Ed Doll wrote:
Fri Oct 20, 2017 6:02 am
Dear customers,

We have created a Help Center article on the issue that has been reported a couple of times now and that prevents the TOOLS for UR from working properly after the update to the latest Windows 10 Fall Creators update released this week. The issue is currently being investigated.

Have a look at the Help Center article for details and the workaround:
https://helpcenter.steinberg.de/hc/en-u ... o-install-
Thanks so much for this. I Just ran in to the "Preparing to install" problem. I followed the instructions for the workaround (in the link provided) and the problem is completely resolved.

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Re: Windows 10 Fall Creators/TOOLS for UR: 'Preparing to install' issue

Post by Haavard » Thu May 10, 2018 1:04 pm

THis issue is back with the latest windows 10 update (1803). There must be a way to avoid this. This is a misuse of my time.
Haavard
(Previous nick on Cubase.net: ToonHead)

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Re: Windows 10 Fall Creators/TOOLS for UR: 'Preparing to install' issue

Post by mixtur » Fri May 11, 2018 1:29 am

This exact same issue is now back with the april update. Cubase wont start. Please advise.

Btw, the e-licenser app also stopped working after the update, but the may 7th release seems to adress that.

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Re: Windows 10 Fall Creators/TOOLS for UR: 'Preparing to install' issue

Post by mixtur » Fri May 11, 2018 1:43 am

Haavard wrote:
Thu May 10, 2018 1:04 pm
THis issue is back with the latest windows 10 update (1803). There must be a way to avoid this. This is a misuse of my time.
This trick appears to be working again:
https://helpcenter.steinberg.de/hc/en-u ... o-install-

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Re: Windows 10 Fall Creators/TOOLS for UR: 'Preparing to install' issue

Post by folkfreak » Fri May 11, 2018 3:23 pm

Does anyone have the same problems with another brands of Audio interfaces or are the Steinberg drivers really that bad (in addition to the unacceptable high latency compared to RME ) ?

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Re: Windows 10 Fall Creators/TOOLS for UR: 'Preparing to install' issue

Post by -steve- » Sun May 13, 2018 8:23 pm

This issue can be resolved using the link posted above (https://helpcenter.steinberg.de/hc/en-u ... o-install-)

Since the topic has begun to be a magnet for off topic posts I'll lock it, but if you need to discuss, there is a dedicated thread: viewtopic.php?f=209&t=136761&p=742045
Cubase Pro, Nuendo, and Dorico Pro; latest versions available.
Windows Pro 10 | i7-3770k | GA-77x-UD5h | 32 Gb | UR-RT2 | MOTU Ultralite mk3 hybrid
Macbook Pro 2011 | Mac OS 10.11

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