Page 1 of 1

E-Licenser broken - what to do?

Posted: Wed Aug 05, 2015 5:41 pm
by Paddlum
Hey guys.
I'm sorry if this is the wrong place, i'm just not a techy person and tried my best looking for this topic, but found nothing.

My e-licenser is not entirely broken, but a bit worn out and lately is not recognised unless i hold it up a little (which i can't keep doing while recording and editing music of course). so i'd like to exchange it for a new one. do you know at all what i have to do in this case? I did register it on MySteinberg. Last time it took the e-Mail support months to answer, that's why i'm posting it here. Surely someone must have been in a similar situation?
All help appreciated.

Re: E-Licenser broken - what to do?

Posted: Wed Aug 05, 2015 6:27 pm
by Makumbaria
1.Buy another Steinberg key
2.update elicenser software
3.Plug both keys on the same computer
4.Transfer your licenses from the older key (just drag and drop)
5.Done

Re: E-Licenser broken - what to do?

Posted: Tue Aug 11, 2015 8:48 pm
by Paddlum
hey, thanks for the reply, sorry I'm getting back to you this late, i was away for a couple of days.
You mean an empty USB key like this right? https://www.thomann.de/de/steinberg_key.htm
Will try that, thanks.

Re: E-Licenser broken - what to do?

Posted: Tue Aug 11, 2015 10:06 pm
by Prock
I'd purchase one right from the Steinberg website. ;)

http://www.steinberg.net/en/shop/buy_pr ... 09050.html

Regards 8-)

Re: E-Licenser broken - what to do?

Posted: Mon Aug 17, 2015 9:20 am
by Dirk Stegemann
Makumbaria wrote:1.Buy another Steinberg key
2.update elicenser software
3.Plug both keys on the same computer
4.Transfer your licenses from the older key (just drag and drop)
5.Done
Also, please do not forget to register all your eLicensers with your MySteinberg account.

Best,
Dirk