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Help!! Inspector sections won't expand anymore

Posted: Sat Jan 04, 2014 10:32 pm
by c28560
Hi,

Opened a new Cubase project today and quickly noticed that the Inspector Sections won't expand anymore. I'm using Cubase Artist 7.0.6 but it's happened to me before on Cubase 5 Artist, so this issue is still around.

With Cubase 5 I solved the problem with Windows restore points. It's seems crazy to have to this do this everytime I have this problem

Any ideas ?
Thanks
Serge

Re: Help!! Inspector sections won't expand anymore

Posted: Mon Jan 06, 2014 2:57 pm
by c28560
It's hard for me to recommend Cubase to anyone when faced with a ridiculous problem like this. Now of course I can't insert any effects which makes the program almost useless.

What's worse is the complete silence from the Steinberg people on this. There must a reason why this is happening, and I find it hard to believe that it's only happening to me.

Re: Help!! Inspector sections won't expand anymore

Posted: Mon Jan 06, 2014 2:59 pm
by d-_-b
make a copy of your user preferences and copy it to the desk top and then start Ca7 in safe mode and see if it's still the same ,

Re: Help!! Inspector sections won't expand anymore

Posted: Mon Jan 06, 2014 3:57 pm
by c28560
Ok thanks. I'll give it a shot.

I've never heard of starting Cubase in safe mode. I thought safe mode startups was a Windows thing but I'll figure out how to do it.

My last resort, as usual, will be restoring Windows to an earlier restore point. Fortunately I only have Cubase installed on that machine so I won't loose any apps.

Re: Help!! Inspector sections won't expand anymore

Posted: Mon Jan 06, 2014 5:18 pm
by d-_-b
here is the link for safe mode , but back up your preferences first
https://www.steinberg.net/en/support/kn ... uct%5D=296

Re: Help!! Inspector sections won't expand anymore

Posted: Mon Jan 06, 2014 5:32 pm
by c28560
Thanks, I found it earlier in the FAQs, and I'll try it when I get home from work.

Re: Help!! Inspector sections won't expand anymore

Posted: Tue Jan 07, 2014 12:00 am
by c28560
I deleted Cubase preferences (ctrl alt shift) on Cubase startup and it didn't fix the problem. I don't bother saving Cubase preferences because I only change one preference anyways.

So I did the usual and restored Windows to Dec 29, 2013 and that fixed the problem. No other programs were affected because no programs were installed since Dec 29.

I have no idea why this happens periodically but it does happen and it's very irritating. If I ever figure it out, probably by accident, I'll certainly post the fix on this forum.

Re: Help!! Inspector sections won't expand anymore

Posted: Tue Jan 07, 2014 5:42 am
by jamusic
Hey fellow Canadian.

Did you install or change anything at all since Dec. 29?

I mean any changes whatsoever to your computer?

Re: Help!! Inspector sections won't expand anymore

Posted: Tue Jan 07, 2014 3:16 pm
by c28560
No changes whatsoever since Dec. 29. This machine is only used for Cubase.

I also verified in the Control Panel "Uninstall Program" applet, sorted by "Installed On" date. Nothing was installed after Dec. 29.

Also, Windows reports programs which are affected when setting a Restore Point. It reported that no programs were affected.

The only change I saw was a Microsoft Security Essentials Virus Definition update. I get those about once a week or so.

Re: Help!! Inspector sections won't expand anymore

Posted: Sat Apr 05, 2014 10:23 am
by Pixie
I'm having the same problem in 7.5 on a 32-bit Windows 8 computer.

I tried starting in safe mode, but when I try to open Cubase with ctrl+shift+alt, it just shows the shortcut properties (or the program properties if I try it on the .exe).

How do I get into safe mode?

Re: Help!! Inspector sections won't expand anymore

Posted: Sat Apr 05, 2014 10:46 am
by Pixie
Short update: I trashed all my preferences (even the ones of the previous versions) but all to no avail.
This seems to be a severe graphical problem with not only the inspector, but also the mixconsole.
It is rendering my Cubase as good as unusable.

If I try to expand for instance the inserts in the mixconsole, nothing happens. But if click on the inserts, close the mixconsole and then reopen it, the inserts are visible.

The same more or less happens in the inspector. If I click on any item in the inspector, nothing happens.
If I try to switch to the visibility tab in the inspector, I first have to click into the space below the tab before the visibility settings appear. The same happens when I switch back to the inspector.

Re: Help!! Inspector sections won't expand anymore

Posted: Sat Apr 05, 2014 10:55 am
by Pixie
For future reference: The problem now seems to be solved.

I restarted the computer and moved all backed up preferences back to the Cubase folders where they originated.

Let's just hope it stays this way.

Re: Help!! Inspector sections won't expand anymore

Posted: Sat Apr 05, 2014 11:28 am
by sycophant
Try reinstalling Cubase using the "Repair" option.

Re: Help!! Inspector sections won't expand anymore

Posted: Sat Apr 05, 2014 11:58 am
by Pixie
Which repair option?

Re: Help!! Inspector sections won't expand anymore

Posted: Sat Apr 05, 2014 12:26 pm
by sycophant
Pixie wrote:Which repair option?
You can get to it from Programs & Features (win7/8).

Re: Help!! Inspector sections won't expand anymore

Posted: Sat Apr 05, 2014 11:49 pm
by jamusic
Pixie wrote:For future reference: The problem now seems to be solved.

I restarted the computer and moved all backed up preferences back to the Cubase folders where they originated.

Let's just hope it stays this way.
Thanks for posting this that may have solved it. It's always a good idea to do so for others.

Re: Help!! Inspector sections won't expand anymore

Posted: Tue Apr 08, 2014 8:48 pm
by c28560
It' funny that restoring Cubase preferences would fix this problems. I don't think Inspector tabs which don't expand is a preference.

This problem happened to me again 2 weeks ago. Now I just use Windows restore points to fix the problem. My Windows Automatic Update has always been Off. So the only updates I do are for Google Chrome, and the Microsoft Anti Virus. After either of these updates I immediately create a Windows Restore point.

Re: Help!! Inspector sections won't expand anymore

Posted: Tue Apr 08, 2014 8:53 pm
by sycophant
c28560 wrote:This problem happened to me again 2 weeks ago. Now I just use Windows restore points to fix the problem. My Windows Automatic Update has always been Off. So the only updates I do are for Google Chrome, and the Microsoft Anti Virus. After either of these updates I immediately create a Windows Restore point.
Try downloading updates via the browser and install them using PowerShell.

Re: Help!! Inspector sections won't expand anymore

Posted: Thu May 01, 2014 10:37 pm
by Pixie
I had the same problem again earlier today.
The only temporary solution was, again removing all preferences (of all Cubase installations 5 ==> 7.5), run 7.5, quit 7.5 and then putting all preferences back.

Unfortunately, the whole GUI has been acting strangely since.
Faders not following automation, although the automation can be heard (even the faders on my Houston didn't follow), plugins not showing their GUI (or only a part of it), random plugins not loading (and no problem loading them after a reboot), channels in the channel edit view showing up too wide, not being able to colour tracks from the main colour menu (only on alt-clicking the track), the GUI of inserts or sends not showing up directly after they have been added to a project and, of course, random crashes after any one of these occurenses....

It seems to be an issue with the GUI not updating properly.

Quite frustrating.

Re: Help!! Inspector sections won't expand anymore

Posted: Fri May 02, 2014 9:53 am
by Pixie
This is how my channel settings window looks now.
Also, I noticed that, when I move channels around in the ptoject windows, the changes are not reflected on my Houston controller anymore.

I guess I will have to try a complete re-install... :(

Re: Help!! Inspector sections won't expand anymore

Posted: Sat May 03, 2014 10:11 am
by ninedayswonder99
Hello I have this problem once in a while since using Cubase in Windows 8. (Cubase 7 and 7.5). I noticed that problems only disappear after a new Windows update (doens't matter which). Trashing preferences never helps.

Since there's always a new Windows update, this problem doesn't exist for a long time. ;)

Re: Help!! Inspector sections won't expand anymore

Posted: Thu May 08, 2014 2:08 pm
by Pixie
Thanks for the feedback, Jos.

I have always disabled Windows update and never updated manually, as long as Cubase was running smoothly (if it ain't broke, don't try to fix it).
I have now updated my Windows 8 (first updated and then upgraded to 8.1), but unfortunately this didn't resolve the problem.

I have also noticed that I have severe problems running HalionSonic SE. At one moment, I cannot load additional instruments anymore (the loading stops halfway) and very often, when I load a certain project, the last couple of instruments I had loaded into HalionSonic SE just don't play anymore. I recall having had this problem with the new Groove Agent also.
Also, randomly, GUI's of plugins or even the channel edit window don't load or load partially. Closing and reopening them sometimes helps, but renders Cubase quite unstable.

So I suspect it might be an issue with my RAM.
To be continued...

Re: Help!! Inspector sections won't expand anymore

Posted: Thu May 08, 2014 5:56 pm
by GPT
Hi, I had this issue many times before. Every times it happened, there was some Windows updates waiting in the background... and I have seen it affecting other programs than Cubase also. Solution, shutdown the program, update Windows and reboot.

I don't know if it's the same problem as you, but for me it's a Microsoft issue, not a Cubase one.

Re: Help!! Inspector sections won't expand anymore

Posted: Thu May 08, 2014 6:37 pm
by Pixie
The strange thing is: there have never been Windows updates waiting (automatic update has been disabled).
And as I said above: I still have the same issues, even after updating.

Re: Help!! Inspector sections won't expand anymore

Posted: Tue May 20, 2014 8:58 am
by stevemarchant
I have this problem too and after some investigation, I found that on my system doing a soft reboot (windows restart, not a power down) then starting Cubase sorts it out temporarily. IMHO this would seem to indicate Windows 8 install is either screwed up or more likely has some kind of instability in it's UI code. Steinberg could be struggling with that.

It's odd that a hard reboot of Windows 8 brings the problem back again but there it is.