Joppe wrote:"Because of the Christmas holidays, there is no telephone support available from December 23rd to January 3rd 2014. The regular support will be available again on January 6th, 2014"
Ok, no telephone support for us customers until 6/1, but it seems odd that all of the staff is on vacation to 3/12. Today I guess it is a normal business day in most countrys, some of the staff at Steinberg should be at work. I then find it strange that they not have noticed the support tickets or glanced at the forums.
No, it can't be that Steinberg are so unprofessional so to speak that they (or their operating supplier responsible for the operations of the systems/servers/infrastructure) doesn't monitor the license system during evenings or weekends when they have sales all over world in all timezones.
Ok, but at least they must be monitoring the system during normal business days?? Today is a normal business day. Why then is there not any message on the webbsite about the incident?
This is very strange indeed.
It's also strange that it seems to be down for maintenance without it being announced
But that would mean that they are aware about it
and what about Secondary or Backup servers
Shouldn't those kick in at times like this ???
PC Related Hardware:
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs