eLicenser server is down

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James K
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eLicenser Site Down?

Post by James K » Mon Dec 30, 2013 12:29 am

Ive been trying to activate a new product for 24 hours and keep receiving this message.

Any official comment Steinberg please?

see attachment
Screen Shot 2013-12-28 at 8.53.38 PM.png
(77.24 KiB) Not downloaded yet
27 in - iMac 2011 , 16 Gigs RAM ,
Sierra Cubase Pro 10.0.20
Mavericks Cubase Pro 9.5.5
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DjRavix
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Re: C7.5 Activation - Server down?

Post by DjRavix » Mon Dec 30, 2013 12:34 am

I did also Put this on the Vengeance Forum (Since there Plugins also use eLicenser)
I hope that some people can post on the other eLicenser using vendor's of witch they own some software that uses it
Here is a List of those:
Algorithmix
Arturia
Axis Plugins
Eiosis
Iosono
Real Sound Lab
reFX
Vienna Symphonic Library
VirSyn Software Synthesizer
Waldorf
XILS-lab
PC Related Hardware:
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs

DjRavix
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Re: eLicenser Site Down?

Post by DjRavix » Mon Dec 30, 2013 12:51 am

You are not the only one
Here is a toppic where most people seem to have this problem
http://www.steinberg.net/forums/viewtop ... 81&t=52968
PC Related Hardware:
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs

James K
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Re: eLicenser Site Down?

Post by James K » Mon Dec 30, 2013 12:53 am

Thanks DJR..missed that thread
cheers
27 in - iMac 2011 , 16 Gigs RAM ,
Sierra Cubase Pro 10.0.20
Mavericks Cubase Pro 9.5.5
UR28M
CC121

James K
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Re: C7.5 Activation - Server down?

Post by James K » Mon Dec 30, 2013 12:54 am

Me too…since yesterday. Cannot activate new product…frustrating!
27 in - iMac 2011 , 16 Gigs RAM ,
Sierra Cubase Pro 10.0.20
Mavericks Cubase Pro 9.5.5
UR28M
CC121

Gr8h8m
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Re: C7.5 Activation - Server down?

Post by Gr8h8m » Mon Dec 30, 2013 1:21 am

27 hours and counting - I've been up all night / day trying their server for most of them - I think it's a disgraceful level of service.

DjRavix
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Re: C7.5 Activation - Server down?

Post by DjRavix » Mon Dec 30, 2013 1:26 am

The People @reFX also seem to be aware of the Problem
Something about "Steinberg using up there entire SLA for the year fast..."
PC Related Hardware:
Intel 3930K, 64GB Ram, SSD + Lot of HDD Space
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,Perception 200,Se Reflexion Filter,Nano Patch+,KRK RP8
Audio Related Software:
Cubase9,WavelabElements9,HSO,Grand3,HALion5,Korg LCAE,RPExplorer3,FF Bundle,Inflator,Sylenth1,Z3TA+2,Nexus2,VengeancePlugins,Various Sample Packs

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cheveyo
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Re: C7.5 Activation - Server down?

Post by cheveyo » Mon Dec 30, 2013 1:54 am

Informed the user in Vienna Symphonic Library forum too...
--
iMac Retina 5k (OSX10.14),
Cubase from Atari to 10.0.x, Wavelab from 5 to 9.5, StudioOne from 3.1 to 4.x, LogicProX 10.x
Notion 6, Sibelius 7.5, Guitar Pro 7, Dorico from 1.0 to 3
Scarlett 18i20, Line6-Helix

James K
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Re: C7.5 Activation - Server down?

Post by James K » Mon Dec 30, 2013 2:12 am

If this is true..we all have to wait until jan 1 st 2014 to activate the products we have paid for?

Is that acceptable?

I informed reFX as well.
27 in - iMac 2011 , 16 Gigs RAM ,
Sierra Cubase Pro 10.0.20
Mavericks Cubase Pro 9.5.5
UR28M
CC121

Paulwr
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Re: C7.5 Activation - Server down?

Post by Paulwr » Mon Dec 30, 2013 2:17 am

yes, I see they are posting about the eLicense issue on the VSL forum, too. I got through to Brian McGovern at Steinberg and sent a screen shot of the message we all get. Hope this gets solved soon.

Paul
Paul
Cubase 9.5.41 | Windows 10 | DAW 3770k i7 | 3 pc slaves| Fireface 800 | VE Pro 5
http://www.MusicScapes.net

tex viler
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Re: C7.5 Activation - Server down?

Post by tex viler » Mon Dec 30, 2013 3:17 am

I cant believe this is happening.. I really consider to switch to the other side. PRO TOOLS & MAC
STEINBERG A**HOLES THIS IS A F***** DISGRACE

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cheveyo
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Re: C7.5 Activation - Server down?

Post by cheveyo » Mon Dec 30, 2013 4:05 am

Poor programmers from Steinberg...

They make such a good job (to get customers) and the service guys put them to flight...
--
iMac Retina 5k (OSX10.14),
Cubase from Atari to 10.0.x, Wavelab from 5 to 9.5, StudioOne from 3.1 to 4.x, LogicProX 10.x
Notion 6, Sibelius 7.5, Guitar Pro 7, Dorico from 1.0 to 3
Scarlett 18i20, Line6-Helix

Jeff Hayat
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Re: C7.5 Activation - Server down?

Post by Jeff Hayat » Mon Dec 30, 2013 5:32 am

tex viler wrote:PRO TOOLS & MAC STEINBERG A**HOLES THIS IS A F***** DISGRACE
My, my - what a lovely post.

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Re: C7.5 Activation - Server down?

Post by Jeff Hayat » Mon Dec 30, 2013 5:37 am

Its working now.

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ipanema
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Re: C7.5 Activation - Server down?

Post by ipanema » Mon Dec 30, 2013 5:42 am

DjRavix wrote:The People @reFX also seem to be aware of the Problem
Paulwr wrote:I see they are posting about the eLicense issue on the VSL forum, too.
Just to be fair, maybe this is not entirely Steinberg's fault. The eLicenser site has no forums, nor have I seen any announcement there about the issue.

Then again, I have noticed that this forum now has at least 5 new members, whose posts have only surrounded the activation problem we are all having right now. This in itself speaks volumes. However, Steinberg is selling their software in conjunction with an eLicencer dongle, aka "The Steinberg Key"--a term frequently used by other software companies who need to inform their customers that they need to activate their software using that dongle. My point is: a new Steinberg customer is not obliged to "know" that other companies also use the same type of dongle for activation, so they hold Steinberg responsible for such unfortunate events, and rightfully so.

For the rest of us "returning customers" well, we have chosen Steinberg products, and all we can do besides expressing our frustration is to keep riding Steinberg's roller-coaster like we all have in the past.

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault--although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.
System 1 (master): Mac Pro 12-Core 2.93GHz, 16GB Ram OS X 10.8.5/10.10.2, Nuendo 6.5 64bit, Cubase Pro 8 64bit, M-Audio ProFire 610
System 2 (slave): Core i7 3930K, Intel DX79SR, 64GB RAM, Win7 64bit, M-Audio Projectmix I/O
MacKie HR824, Roland XV5080, 3x 24" LEDs, Multiple SSDs & 2-3TB HDDs, VSL VE Pro, MIR Pro, lots of toys

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ipanema
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Re: C7.5 Activation - Server down?

Post by ipanema » Mon Dec 30, 2013 5:49 am

Jeff Hayat wrote:Its working now.
I just tried. It's NOT working.
But thanks for the few seconds of false relief. :D
System 1 (master): Mac Pro 12-Core 2.93GHz, 16GB Ram OS X 10.8.5/10.10.2, Nuendo 6.5 64bit, Cubase Pro 8 64bit, M-Audio ProFire 610
System 2 (slave): Core i7 3930K, Intel DX79SR, 64GB RAM, Win7 64bit, M-Audio Projectmix I/O
MacKie HR824, Roland XV5080, 3x 24" LEDs, Multiple SSDs & 2-3TB HDDs, VSL VE Pro, MIR Pro, lots of toys

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Re: C7.5 Activation - Server down?

Post by michaeljmurray » Mon Dec 30, 2013 5:58 am

Following Jeff Hayat's comment that the system is working, I tried to complete the activation of the upgrade from V7 to V7.5 but still couldn't get it to work after three attempts. The process validates my activation code but fails to complete the process. Guess I'll just have to keep watching and trying.

As an experienced company director, one of the first issues I deal with in a company is the state of the risk register. Have we identified all of the things that could harm our business, particularly through causing distress in some way to loyal customers, and have we put in place robust and totally reliable management processes to deal with those risks?

If you are going to mandate a process that customers have to follow to be able to use the product you have sold them, it seems to me that this is then a core business process that should be protected from failure at all costs. It is hard to understand how something like this can be allowed to happen in an organisation serving a global market, 24/7 - 365 days of the year.

Hopefully someone will take charge of this situation and get it dealt with from both the short and long term perspectives.

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Re: C7.5 Activation - Server down?

Post by Paulwr » Mon Dec 30, 2013 6:06 am

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault--although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.
Immediately owning up to an issue usually helps calm things quite a bit.

eLicense is under the Steinberg umbrella I believe.....
Paul
Cubase 9.5.41 | Windows 10 | DAW 3770k i7 | 3 pc slaves| Fireface 800 | VE Pro 5
http://www.MusicScapes.net

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suntower
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Re: C7.5 Activation - Server down?

Post by suntower » Mon Dec 30, 2013 6:22 am

Having the same problem with Halion5. Obviously all eLicensers are down.
Primary: i7960 16gb RAM, SSD, 3 3TB HD, Win10 Pro
Second: Sandybridge 16gb RAM 3 3TB HD, Win10 Pro
Laptop: HP Pavilion i5, 8GB RAM 7200RPM, Cubase Pro 10, iCPro, WL9.5, Win 10
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Re: C7.5 Activation - Server down?

Post by James K » Mon Dec 30, 2013 6:40 am

Still not working!!!!
27 in - iMac 2011 , 16 Gigs RAM ,
Sierra Cubase Pro 10.0.20
Mavericks Cubase Pro 9.5.5
UR28M
CC121

dinowax
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Re: C7.5 Activation - Server down?

Post by dinowax » Mon Dec 30, 2013 6:44 am

Just upgraded from Cubase 6 to 7.5, having the same issue everyone is. I thought I was alone.

Alexandre Carvalho
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Re: C7.5 Activation - Server down?

Post by Alexandre Carvalho » Mon Dec 30, 2013 7:00 am

Its a shame,first day i register here,its because i can't really activate my 7 Elements Upgrade...Steinberg its on Christmas Vacations,i Bet...maybe next Year,we can activate our Legit Products...

Jeff Hayat
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Re: C7.5 Activation - Server down?

Post by Jeff Hayat » Mon Dec 30, 2013 7:03 am

Apologies - I thought "Server down" meant that the site was down. Not that the site was up and the activation portion was not working. Sorry!

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Re: C7.5 Activation - Server down?

Post by MIDIMINDS » Mon Dec 30, 2013 7:05 am

Poor showing, Steinberg!

I just picked on reFX Nexus2 COMPLETE. Can't do a thing with it until Steinberg resolves THEIR issue. Talk about getting jerked for Christmas?! LOL.

Get it together, guys. This exemplifies poor customer service. :evil:

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Re: C7.5 Activation - Server down?

Post by Alexandre Carvalho » Mon Dec 30, 2013 7:06 am

Lets Spread the word,maybe Steinberg Responsible people will se and put the Server back again before next Year !!

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