How do I remove an expired trial licence.

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Svenne
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How do I remove an expired trial licence.

Post by Svenne »

I have put this question to the Steinberg Support twice, but they haven't even bothered to answer. So, therefore, my last hope is that someone here can help.

How do I remove an expired Cubase 7 trial licence from the eLicenser Control Center? On the Help page, it is stated:
"To remove a license that you do not need and don’t want to remain on your eLicenser anymore, please click the respective license’s “Remove License” button (in the “Licenses” list).
An Internet connection is required to complete the process. Please follow the onscreen instructions."

I can't find any “Remove License” button, and “Remove License...” in the "Actions" menu is greyed-out.

I expect to receive my upgrade on Monday, and the last thing I need is an expired trial-licence screwing things up. Any help is greatly appreciated

Thanx
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HarrySound
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Re: How do I remove an expired trial licence.

Post by HarrySound »

Shouldn't screw anything up. I've never deleted a licence and i'm on the latest version (full 7) upgraded multiple times from Artist 6

G-string
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Re: How do I remove an expired trial licence.

Post by G-string »

it shouldn't screw anything up , ive been wondering on how to remove old trial licenses that have expired from my elicencer as it's bloody annoying seeing the old red ones that you can't remove .
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Re: How do I remove an expired trial licence.

Post by bojc »

Hehe .. G-String , I share the same frustration like yourself ... Hope some kind of solution appears someday... :)
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jaslan
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Re: How do I remove an expired trial licence.

Post by jaslan »

Are the expired licenses on the USB dongle or on the Soft license? In my experience, the trials that go on the USB dongle, can be erased when they expire (Wavelab, for example). The trial licenses that go on the soft license can not be erased.
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Re: How do I remove an expired trial licence.

Post by colincolin1 »

I need help on this too .. i would like to take out the trial eLicenser for cubase 8.5 pro

treetop327
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Re: How do I remove an expired trial licence.

Post by treetop327 »

Solved for me. You have to delete (or rename if you are chicken like me) this file: SeLicenser.sel

It is located in "C:\ProgramData\Syncrosoft\" on a windows machine

( the "ProgramData" - folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab)

or here on a mac: /Library/Application Support/Syncrosoft Soft-eLicenser/

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Re: How do I remove an expired trial licence.

Post by maggiau »

treetop327 wrote:Solved for me. You have to delete (or rename if you are chicken like me) this file: SeLicenser.sel

It is located in "C:\ProgramData\Syncrosoft\" on a windows machine

( the "ProgramData" - folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab)

or here on a mac: /Library/Application Support/Syncrosoft Soft-eLicenser/
ah ah ah ... worked for me, and I am a chicken
thank you
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Svenne
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Re: How do I remove an expired trial licence.

Post by Svenne »

treetop327, are you aware that you probably have posted a way to crack (hack) eLicenser protected software, On the Steinberg forum, to boot.

If you can remove the demo license, what's to prevent you from installing a new demo licence and get a new demo-period (and keep doing so)? Isn't that the reason you can't "legaly" remove it in the first place?
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Re: How do I remove an expired trial licence.

Post by -steve- »

Svenne wrote:treetop327, are you aware that you probably have posted a way to crack (hack) eLicenser protected software, On the Steinberg forum, to boot.

If you can remove the demo license, what's to prevent you from installing a new demo licence and get a new demo-period (and keep doing so)? Isn't that the reason you can't "legaly" remove it in the first place?
This does not do anything like that at all. Rest assured, the elc is more sophisticated than that.

Also, this procedure is also outlined in a SB knowledgebase entry.
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safenafe1
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Re: How do I remove an expired trial licence.

Post by safenafe1 »

Why is this so convoluted? Why cat this be as simple as removing it from the ELC action list? I wonder sometimes with Steinberg. A lot of there systems need simplifying. Especially when trying to re-download licenses on certain products you've had for sometime.

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nordlead26
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Re: How do I remove an expired trial licence.

Post by nordlead26 »

safenafe1 wrote:
Wed Aug 09, 2017 7:17 pm
Why is this so convoluted? Why cat this be as simple as removing it from the ELC action list? I wonder sometimes with Steinberg. A lot of there systems need simplifying. Especially when trying to re-download licenses on certain products you've had for sometime.
same question here
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pkmusic
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Re: How do I remove an expired trial licence.

Post by pkmusic »

I have this problem too. I deleted the Syncrosoft folder from Application Support and it made no change. Pretty average programming really. I would have thought that the process of trial/full purchase would be expected client behaviour.
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Bernardo
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Re: How do I remove an expired trial licence.

Post by Bernardo »

Me too, but in my case I was trying to activate a Dorico's educational license (1.0, I think) after trial expired (1.2). The trial is on my usb, and I can't erase it. End up having to install the new license on Soft-elicenser because it wouldn't install on USB. At least Dorico is working but I am not sure if I can move my license to dongle, or if i will have some issues in the future... Guess I don't get this Steinberg license thing at all..

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Re: How do I remove an expired trial licence.

Post by markf-uk »

treetop327 wrote:
Fri Oct 28, 2016 8:00 pm
Solved for me. You have to delete (or rename if you are chicken like me) this file: SeLicenser.sel

It is located in "C:\ProgramData\Syncrosoft\" on a windows machine

( the "ProgramData" - folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab)

or here on a mac: /Library/Application Support/Syncrosoft Soft-eLicenser/
Thanks treetop327! ...for doing Steinberg's job!!

Your fix worked for me :-)

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balinas
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Re: How do I remove an expired trial licence.

Post by balinas »

Old thread, but very current issue for me.

Recently I started getting error messages while running eLicenser maintenance on steps 3 and 6. Basically the error said " It appears this copy of soft-elicense was not generated on this computer. You must contact your software vendor to blah, blah, blah.' I just clicked 'Cancel' and Cubase 9.5 started without issue. Seems that there was an old expired soft-eLicense from a Cubase trial that I downloaded many years ago. I wasn't able to deleted the expired trial off of the eLicenser through the latest downloaded eLicenser utility app. But the solution above, simply renaming the 'SeLicenser.sel' file fixed the issue.

Now the maintenance runs completely through all steps without any error messages or hangups. And the correct current licenses show up and work correctly.

Many thanks to treetop327!
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reberclark
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Re: How do I remove an expired trial licence.

Post by reberclark »

Thanks treetop327! Your solution works perfectly. I just renamed "SeLicencer.sel" to "OLD SeLicenser.sel" - worked like a charm!
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Dallon426
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Re: How do I remove an expired trial licence.

Post by Dallon426 »

Doesn't work anymore. It says file is protected in an object server.
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patmos
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Re: How do I remove an expired trial licence.

Post by patmos »

Where is this file on mac?
cant see it in library/Application support
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reberclark
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Re: How do I remove an expired trial licence.

Post by reberclark »

This still works. I just did it (Windows 10 Pro, Cubase 10.0.20 Pro). Thanks again, treetop327!
"In theory there is no difference between theory and practice, but in practice there is."

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garyb2426
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Re: How do I remove an expired trial licence.

Post by garyb2426 »

Hi,

Can anyone help me remove an old Soft eLicencer from my eLicence control center? The Soft eLicence was a from a crack copy of Cubase, which was already on the my laptop when i bought it a few weeks ago. I have recently purchased Cubase Elements 10 and tried to activate the Soft Licence, but it won't activate because the old crack Soft eLicence is still on the system.
When i try to active my new Soft eLicence I get the error message "Upgrade failed. At least one of the eLicensers used during this process was disabled and cannot be used for any license transactions. Please contact your software vendor to solve this issue".
I understand that the Soft eLicence is bound to my computer hard drive, but is there a way of deleting it? I called the German Steinberg helpline, who told me i would have to change the OS, but i fell that is a little extreme.

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Prock
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Re: How do I remove an expired trial licence.

Post by Prock »

garyb2426 wrote:
Thu May 09, 2019 7:55 pm
Hi,

Can anyone help me remove an old Soft eLicencer from my eLicence control center? The Soft eLicence was a from a crack copy of Cubase, which was already on the my laptop when i bought it a few weeks ago. I have recently purchased Cubase Elements 10 and tried to activate the Soft Licence, but it won't activate because the old crack Soft eLicence is still on the system.
When i try to active my new Soft eLicence I get the error message "Upgrade failed. At least one of the eLicensers used during this process was disabled and cannot be used for any license transactions. Please contact your software vendor to solve this issue".
I understand that the Soft eLicence is bound to my computer hard drive, but is there a way of deleting it? I called the German Steinberg helpline, who told me i would have to change the OS, but i fell that is a little extreme.
Did you try the suggestion mentioned in the thread?

Regards 8-)
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Re: How do I remove an expired trial licence.

Post by zvenx »

treetop327 wrote:
Fri Oct 28, 2016 8:00 pm
Solved for me. You have to delete (or rename if you are chicken like me) this file: SeLicenser.sel

It is located in "C:\ProgramData\Syncrosoft\" on a windows machine

( the "ProgramData" - folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab)

or here on a mac: /Library/Application Support/Syncrosoft Soft-eLicenser/
Thank you. been looking for a solution for months.
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nordlead26
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Re: How do I remove an expired trial licence.

Post by nordlead26 »

delete_: SeLicenser.sel

WIN: C:\ProgramData\Syncrosoft\ SeLicenser.sel

MAC: Library/Application Support/Syncrosoft Soft-eLicenser/ SeLicenser.sel
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