From cubase LE AI element 9.5 to cubase elements 9.5

For users of legacy Steinberg Cubase software
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JENT3AL
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Joined: Wed Aug 29, 2018 7:08 am
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From cubase LE AI element 9.5 to cubase elements 9.5

Post by JENT3AL » Wed Aug 29, 2018 7:15 am

Hi, I am Jacopo your new customer.

(I have alteady send this topic on customerservice@asknet.com, but I haven't receive any reply yet.)

I bought "UR 22 mk II" product some days ago.
I have also obtained Cubase LE AI Elements 9.5 as free software.
I really like your software.

During my work sessions, I received your advertising to pass at Cubase 9.5 Full version.. i looked them advertising and I supposed that there is another Cubase element 9.5 (a complete version instead of my LE AI Elements 9.5 version).

I payed it (49,99 €) but in the end of the download pc asked me to install one more time the same program version (Cubase LE AI Elements 9.5) that i already have receive with " UR 22 mk II "..

I am a little bit confused..

Have I bought a complete version of Cubase Elements, but I have not a new release or something similar.

Could you help me?

I am so scared to lost my money for unnecessary operation..
I hope that you will help me to explain this inconvenience.

If my operation is correct, I ask you to guide me to install the new complete program.
Otherwise i dont uderstand how it is possible to receive a dialer if i have already a right version..

Maybe Cubase Element 9.5 and Cubase LE AI elements 9.5 are the same thing?

P.s. i have already wrote another email from your system application where you can find some pictures/attaches with my message.

Waiting your answer.

Thanks!

Kind regards

svennilenni
Senior Member
Posts: 2730
Joined: Sat Nov 28, 2015 3:21 pm
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Re: From cubase LE AI element 9.5 to cubase elements 9.5

Post by svennilenni » Wed Aug 29, 2018 7:56 am

Cubase LE, Cubase AI and Cubase Elements are three different software versions with additional features They share the same installer, and the license which can be downloaded to the soft e-licenser dtermines which version of the software is being started. So if you update from Cubase AI (which should be your version if it came with a Steinberg interface) all you need is an update code, no additional installer. The actual version you are running can be seen in the "about" field.

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