Missing sounds

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Strandline
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Joined: Tue Oct 15, 2013 2:10 pm
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Missing sounds

Post by Strandline »

I have recently purchased Cubase Elements 7 (upgraded from a free version of Cubase AI 6 that came with an audio interface) and everything works as expected when recording audio. However, I am unable to get HalionSonic SE and Groove Agent to work with it. HalionSonic only has the First Contact patch and whenever I try to load a different sound I get a message telling me that the "Loading program failed". Similarly with Groove Agent, I always get a message saying that it can't locate the sounds - don't even get one set of sounds with that.

I have tried reinstalling but no change. What am I doing wrong?? I have been able to add a different VST instrument and that works so I suspect it is the location of the files that is the problem, but after many searches I am unable to find them.

Jan Neddermann
Steinberg Employee
Posts: 81
Joined: Thu Aug 02, 2012 8:43 am
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Re: Missing sounds

Post by Jan Neddermann »

Dear Strandline,
Please unistall Cubase Elements using the Windows Control Panel > Programs & Features.
Also you should uninstall Cubase AI.
Do a reinstallation and run the installer as an admin (rightclick on the installer.)
Do not use the Start-Center.
Make sure that you do the installation for "all users".

If this work around does not do the trick, send a support request direct to our support department.
You can put it to my attention.

email: info@steinberg.de

cheers,

Jan
Jan Neddermann, Steinberg Tech Support
Steinberg Media Technologies GmbH
Hamburg, Germany

Check out Steinberg on YouTube, Twitter and Facebook!

Strandline
New Member
Posts: 2
Joined: Tue Oct 15, 2013 2:10 pm
Contact:

Re: Missing sounds

Post by Strandline »

Thanks Jan, worked a treat. Have lots to play with now!

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